Do you have similar experience you can share? I'm a solo usability practitioner
responsible for both analysis and design for a small software company. I'm
getting mixed signals about what my priorities should be, especially because we
are simultaneously dedicating lots of resources to pure selling, and to
improving what customers already use. So, my time is being divided between the
needs of our pre-sales team and development.
My question is - how common is this? I had imagined that improving the core
product for current customers (rather than wowing prospects with slick demos)
would be my domain - but it's not at all clear. Actually, the 'r&d' team seems
to appreciate my help more than mainline development does.
Have others had to deal with these issues?
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