Where could I find good examples of web application system documentation? Are there best practices and standards that I could rely upon?
We are customizing a web ordering (which we are proprietary) for a client and just delivered its system documentation (site maps, processes flows with notifications, high level interactions between web servers and databases, system structure description, and main screens descriptions not at the object level but with emphasis on main functionalities). The client came back to us saying that this documentation does not work for them because it was at the user level and not the system level programming/database architecture and logic what he really needs.
We never had to provide this level of documentation to another client before and would like to know if it is a standard industry requirement we are unaware of or a requirement specific to the client.
Thank you in advance for the help and info.
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