Announcing: Keypad Trouble

26 Apr 2006 - 5:16pm
604 reads
Scott Weiss

My team has just finished a video retrospective on mobile keypad usability
that you might find useful. Note: all usability tests were conducted in
the US on US-available handsets.

This year, I have presented the material at Cambridge Wireless, the London
Usability Professionals Association, and New York's Mobile Monday. The
video presentation is now available for purchase. Here's a shortened
description from our web site:

Keypad Trouble
During Usable Products’ usability testing of mobile phones, we encountered
dozens of examples of keypad trouble: keypads and input devices on which
usability participants experienced undue difficulty completing tasks.
We gathered the best examples of the worst problems into a concise
presentation with video clips and written analysis demonstrating the
precise issues surrounding mobile keypad usability:
• Frequent and infrequent key use
• Three softkeys
• Back button implementations
• Cramped button layouts
• Flat or nearly flat keys
• Unclear labeling
• Joysticks

This presentation includes 20 brief clips (nearly seven minutes total
running time) and analysis in a PDF that is delivered on CD ROM. Keypad
Trouble is priced at $1,995. You can learn more about it from, where you can
view a sample page, thumbnails from the entire presentation, and download
a one-sheet and order form—or even buy it directly from the site.

Thank you for your time.

Scott Weiss
Principal, Usable Products Company: (+1.212.929.8599)
Author, "Handheld Usability":

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