A few issues, but we're under way
28 Feb 2010 - 11:41pm
33 replies
1380 reads
Hi Everybody,
Just a quick note to say that we're excited to launch the new site, but there appear to be a few issues related to email. We're working on them and will have things fixed up as soon as possible.
If you requested a password and haven't received the email yet please be patient, we're looking into it.
Stay tuned for more updates as we work through these last few things.
Thanks for all your support!
Matt Nish-Lapidus & The IxDA Board
Comments
I must say, a very pleasing change. The strong, teal patch is gone and replaced with a white, clean and clear looking interface. 10+ on the Richter scale. :-)
Whew, what a journey! If you're reading this, howdy. Here again is the key step for previous members to take to stay connected & sync up your past profile:
Click "Request password" in the header; you can use either your IxDA Discussion email address or possibly your first name and last name separated by a space as the user name (search the Members > Directory page for your account if you have previously been a member).
If you find any bugs in the site, please go ahead and post them here if you can. Else, email them to "ixd(at)elizabethbacon.com" for now. Thanks!
Cheers,
Liz
I also would be remiss not to give a huge shout-out to our development partners, GVS, where Greg Knaddison & Carl Wiedemann along with Ben Jeavons & Steve Harley have provided fantastic implementation services at every step of the process. By running this site on Drupal, IxDA gained a huge amount of features "out of the box", and our module customizations will go back to enrich the Drupal community and future instantiations of Drupal sites.
For more about the Conan team of volunteers, see: http://www.ixda.org/about/site.
Cheers,
Liz
Super stoked to see the new site up and running. It looks great and the local group support is killer. Thanks to everyone who made this redesign possible!
One tiny problem I'm having is that when I log in and try to edit my account info I get this error: "The e-mail address angel.j.anderson@gmail.com is already registered. Have you forgotten your password?" I can edit other aspects of my profile (personal info, proffesional info, etc. but I can't make any changes to my account details because I keep getting that error. Tried it on Safari and Firefox, btw.
Hi Angel, unfortunately there are a small amount of duplicate accounts and there appears to be a second account for you. This second account (http://www.ixda.org/users/angel-anderson7) has the email address already in use. We're working on a process to easily handle these, but in the mean time, if you would like, you can request a password for this second account, log in, and change the email address. Then on your original account you can use your preferred email address. I hope that makes sense, a process for making this easier is underway.
Looking good... One minor bug I noticed on the Member Directory page: the set of index links to people's last names is screwy. It looks like the system is automatically trying to figure out everyone's last names, but it's sometimes picking a special character or number, so the list is very confusing. Partly as a consequence of this, the list of filters is paginated, making the whole thing doubly confusing.
Thanks, Adam; issue is noted and in the process of being fixed!
Are the job posting emails supposed to be blank (except for the footer)? Looks really weird.
I'm assuming the goal is drive traffic to the site?
Hugh Griffith
User Interface Designer
On Tue, Mar 2, 2010 at 3:25 AM, Elizabeth Bacon <contact@ixda.org> wrote:
Major bug with the rollout - you lost my email notifications settings and my mailbox got flooded with messages. As UX professionals, rollouts should be tested with a small subset of users to avoid rollingout such major glitches. Had that been a brand site, I would have cancelled my membership.
Matthew et al.,
This is deeply regrettable and we are very sorry for the email inundations that some people have experienced. (It was compounded by some email queue issues today that are still being resolved.) I am investigating whether we can retroactively detect folks' prior Announcement-only and Digest-only subscriptions and set those accounts to a more appropriate notification interval.
For those who decide to bear with the occasional ineptitudes of this all-volunteer organization, on the new website your subscriptions are highly configurable. Go to your member profile (click your name in the header or go to Members > My Profile) and then go to Notifications > Subscriptions. You can edit each subscription individually or in a batch using checkboxes plus the "Update options" drop-down menu. You can define your Status as "inactive" if you want to receive no emails at all, or set the Send Interval to "Daily" or "Weekly".
Cheers,
Liz
[Hmmm. Replying from email doesn't seem to be working (or, at least, not quickly.)]
Matthew Purdon wrote:
Hi Matthew,
You are absolutely right that in a perfect world, rollouts should be tested in advance to ensure that design comforts, such as user settings, are maintained. If we learned nothing else from the recent release of Google Buzz, we should've come away with this exact fact.
That said, I would like to take the time to acknowledge my appreciation of the extremely hard working team of VOLUNTEERS who gave up (what is obviously) hundreds of hours of free time and energy to produce the new site.
It may have glitches and issues, but unless you were part of the effort to make it happen, I don't think it's really fair to lodge a complaint without talking about all the good stuff that this redesign brings forward.
That's my take.
I'm awed by the redesign's beauty and glory. I want to personally thank the team for making it happen. Good work guys.
Jared
Jared M. Spool - User Interface Engineering - http://uie.com - Blog: http://uie.com/brainsparks - Twitter: @jmspool
One thing I noticed is that I'd unsubscribed from the IxDA list a few years ago, and all of a sudden I was resubscribed, and awoke to find a wash of emails in my inbox.
It's not that I mind, necessarily, but I think a simple invitation to check out the new site features might've been a better way to make people aware of the changes.
Cheers, Cecily
Hi Cecily,
Sorry for the confusion, but we're glad your back :)
This is probably because you didn't fully unsubscribe, but just changed your settings on the old mailing list to stop sending mail. We lots some of those settings when we imported the users from the old list, thus you're now getting mail again.
We're working to fix this, but in the mean time you can change you email setting in your Profile > Notifications settings page.
Thanks!
Matt Nish-Lapidus
I have the same problem as Cecily, and the Profile > Notifications page hasn't helped. I want a weekly digest but still the individual messages keep coming. I'd had to turn everything off - we'll see if that works.
I have the same problem as Writerguy and, apparently, Cecily.
Admins, if I have a duplicate account, please delete it.
I've just found out there's a mirror group on Google. I think I'd rather follow the IXDA discussions there.
Granted everyone is a volunteer, etc. and deserves praise for their unpaid dedication. But my user experience has been HORRIBLE, I don't recall signing up for these maillists in the first place, setting my preferences on ixda.com hasn't helped, and I'm getting grumpier and grumpier.
--- On Tue, 3/2/10, Writerguy <contact@ixda.org> wrote:
Dear Matt,
It would be good for IxDA to put a footnote on these mailings that instructed one how to configure one's settings to receive and/or filter these emails, or even to sign off. As it stands, I can't figure it out and given that I'm involved with interaction design, that says quite a lot. Thanks.
Bob Jacobson Tucson, AZ
On Mar 2, 2010, at 2:11 PM, Matthew Nish-Lapidus wrote:
> Hi Cecily, > > Sorry for the confusion, but we're glad your back :) > > This is probably because you didn't fully unsubscribe, but just changed your settings on the old mailing list to stop sending mail. We lots some of those settings when we imported the users from the old list, thus you're now getting mail again. > > We're working to fix this, but in the mean time you can change you email setting in your Profile > Notifications settings page. > > Thanks! > > Matt Nish-Lapidus > >
Nice job on the new site. One problem though- all my earlier posts on threads say 'Anonymous 1969'? How do I get them back?
Abhay
http://www.conetrees.com | http://www.twitter.com/conetrees | http://www.theuxbookmark.com | http://uxbookclub.org/doku.php?id=new_delhi | http://www.slideshare.net/group/web-accessibility
Sorry I missed replying here earlier, Abhay; the issue has been logged. The development team is working on a "merge" feature for members with duplicate accounts and we think this may address your issue. If you could post a list here of all your orphaned-anonymous posts, that would be ideal.
--Liz
Liz, here's a list of posts I could find. I hope to see them associated with my account again.
http://www.ixda.org/node/20037
http://www.ixda.org/node/18379
http://www.ixda.org/node/20798
http://www.ixda.org/node/20661
http://www.ixda.org/node/21754 (26 Jan 2010 - 6:00am)
http://www.ixda.org/node/21153
http://www.ixda.org/node/19992
http://www.ixda.org/node/20763
http://www.ixda.org/node/19218
http://www.ixda.org/node/19505 (26 Mar 2009 - 12:54am)
http://www.ixda.org/node/21037
http://www.ixda.org/node/19438
http://www.ixda.org/node/20596
http://www.ixda.org/node/20092
http://www.ixda.org/node/21587 (7 Jan 2010 - 9:27am)
http://www.ixda.org/node/19257
http://www.ixda.org/node/19177 (23 Feb 2009 - 3:10am)
http://www.ixda.org/node/20136 (19 Jun 2009 - 1:34am)
http://www.ixda.org/node/20666
http://www.ixda.org/node/18728
http://www.ixda.org/node/20263
http://www.ixda.org/node/18526 (6 Mar 2009 - 11:38pm)
http://www.ixda.org/node/18358 (8 Nov 2008 - 1:29pm)
http://www.ixda.org/node/20019
Abhay
http://www.conetrees.com
http://www.uxquotes.com
http://www.theuxbookmark.com
http://www.twitter.com/conetrees
http://uxbookclub.org/doku.php?id=new_delhi
http://www.slideshare.net/group/web-accessibility
There appear to be some useful additions such as greater support for local groups, etc, but I would be interested in seeing a description of all the new features/updates and rationale behind the redesign so that I may gain a better understanding of the choices made.
I would like to preface all my remarks regarding the redesign of the IxDA site with a profound “nice job and high appreciation” to all the VOLUNTEERS that cranked it out. However, I don’t think that the fact that the site was redesigned by volunteers excuses us – as an organization of interaction design professionals – from falling into many of the same pitfalls we may fall into “at our day jobs.” Any community site that may be looked to as a leading source of IxD information, discussions, samples, etc needs to painstakingly ensure that their “face to the world” is free from many of the issues discussed in its blogs every day.
Again, I admire the work, but would like to mention a couple things that – after a brief walkthrough of the site – seem to miss the mark (for me):
Also, the listing of “Terms” for each discussion seems to take up unnecessary vertical space, in some cases.
I realize that I fail to hit the mark with regards to personally volunteering in the site, however I do find it to be a very useful tool filled with great information on many IxDA-related topics that impact us daily. I would just rather see IxDA as a clean, simplistic site with no goals for “beauty or glory.” Perhaps that’s why I prefer the ux of the Google group page at:
http://groups.google.com/group/ixda/topics?gvc=2
So please take note that I am not “lodging a complaint” of any kind, just passing on what I think is constructive criticism.
Yah, in my opinion, it pretty much does.
Look, anyone can come in and "offer constructive criticism" by providing a list of problems. And, once the transition team catches up on what I imagine is an ever-growing to do list, maybe they'll put out a general post asking for your list of things that need achangin'.
But, as I see it, if you didn't step up to the plate to work on this for the many, many months that it's been going on, I think it's inappropriate to start with the "constructive criticism."
Like a fine wine, it needs some time to breathe. As an organization of interaction design PROFESSIONALS, I think we need to give proper due and respect for those who dedicated their time and efforts.
And, if you like the UX of the Google Groups mirror, then keep using it. Maybe you should thank the volunteers who made that happen too?
Jared
Hey Jared,
Wow - Way to get right in there and attempt to minimize what was my sincere acknowledgement of the effort put in by the volunteers on the site's redesign. Pretty undeserved, but par for the course I suppose.
Honestly, is there a location that we should post our thoughts on the redesign other than the discussion board which is asking for our feedback?
Thanks.
Erik,
I believe this is where the team wants your thoughts: http://www.ixda.org/about/participate/volunteer. I'm sure they'd be very happy to have anything you can give them.
Jared
Please, Jared. My earlier question was to the IxDA team...
In an attempt to get what I thought was useful feedback to the IxDA team, I apparently have fallen into the pit of sarcasm as many others have. If you have nothing useful to add such as where any redesign feedback should be forwarded to (I am assuming they are welcoming such feedback, as any designer would) I would rather you just ignore my post, if that's possible.
I am sure there is a place for bugs caught and ux feedback, and that the design team would value any feedback they can get - even from those who did not design the site.
Hi Erik, et al,
We're putting together our strategy for collecting feedback and hope to announce that forum very soon. To some of your specific points, of course we did think & talk all the way through this very long process (I've been leading the project for 18 months) about rationale and design choices. I will not be able to reconstruct the project history for you. You need to know that we selected Drupal to be the technology platform for the new website. A solid, scalable platform with a strong development community, it's a powerful CMS that will allow us to scale. It does provide a large amount of out-of-the-box functionality that we haven't (yet?) modified. To the particular points you raised:
Yes, visual design appreciation is subjective. The use of gray vs black text is quite stylish right now. Time will tell if it wears well.
The previous Discussion forum had many technical issues and lacked features like community moderation. I have been surprised by how many tags people are adding, which has made the Terms section much taller than I'd expected. However, here, I agree with Jared. Propose an alternative design, step up to volunteer, and we'll see where it might go.
Yes, the list of local groups is a global list; we're a global organization. We also have a highly peripatetic membership and did not choose to optimize the displays for one's permanent location. One of the key scenarios of the Local > Network area that we envisioned is members being in new locations and looking for what's happening locally. Another feature we aim to provide in the future is the idea of an "I'm travelling" setting on your profile that would feed into a speaker network (i.e., scoop up a travelling IxDA member for your local group meeting, that sort of thing).
Yup, straight-up bugs there.
Yup, this issue (comprising several bugs) has been super embarrassing and not cool at all. Apologies again to all affected.
I sincerely welcome your feedback and hope that my responses are helpful.
Cheers,
Liz
Hi Liz,
Thanks for your feedback - very helpful, indeed. Again, the amount of work and time you guys put towards this site as volunteers is extremely commendable. Not sure why this sentiment was lost in my earlier comments.
I was not interested in the project history at all, but rather the "list" of items that could be considered new features, redesign goals, etc. I was just wondering if there was such a marketing-type statement that listed the benefits of the new design, and any new features or updates to existing features.
Sometimes it is. although I tried to stay objective in my feedback, pointing to the fact I found it difficult to read some text. Not that I didn't like the colors - that would be subjective.
Community Moderation is a great addition! My comment was based on one example I saw of a very brief topic that had many tags, and it struck me that there was a great deal of wasted vertical space as a result.
Very cool!
Thanks again for the reply, Liz.
Re: [IxDA] A few issues, but we're under way
Is there a way to unsubscribe from this particular thread?
On 3/3/10 3:28 PM, "Elizabeth Bacon" <contact@ixda.org> wrote:
Fantastic efforts and great results on the redesign!
As someone who--for the past 5 years--intentionally divides my year between 6 months paid work and 6 months volunteering, clearly many volunteer hours were invested here, and the design team pulled off a successful collaboration, which is in itself challenging (volunteer or not).
I'm embarassed I wasn't aware there were periodic calls for volunteer user input, testing, or intervention from the community -- I apologize to have missed those -- would have been honored to have been a guinnea pig and worker bee at diferent stages, as the process went along.
That said, acknowledging and deeply appreciating how herculian the effort was, as well as the awesome niftyness of new site, doesn't negate the value we as a community can gain from reflection and feedback.
Also, the passion with which some people are expressing frustration with launchbugs speaks I think more to how much we rely on this site, even tho it may sound like a lack of gratitude!
______________________
Now my question ---- does anyone know whether it's possible to reply to individual sender, rather than entire list?
thanks
Susan
Maine IxDA chair
On Wed, Mar 3, 2010 at 3:57 AM, Erik Johnson <contact@ixda.org> wrote:
The mail issues have brought me back in the fold.
I was working at an agency and overloaded with email so I signed off, I am back to freelancing and oh so happy to return.
Thus I think it might have been a "good" interactive design error. #FTW
Is there an appropriate place to post issues we observe? Apologies if there is and I've missed it. Point me in the right direction and I'll glady repost this there.
This is exceedingly minor, but it looks like threads with forward slash characters in them are getting prematurely truncated when they're featured in the "Latest posts" widget on the homepage.
Kudos again to all involved in the new site. It's everything a site for IxDA should be, plus some delightful surprises.
Got it logged, thanks, Will. We're working on preparing the forum for bug reports.
Congratulations on the lovely redesign, IxDA.
I agree, the sudden flood of emails has brought me back to the site. ... I will now, however, be off to modulate that!
I, for one, love the new site. I think it's a nice change, I love the well thought out structure, the use of color is subtle and overall... it's a pleasant experience.
The nyerd in me loves Drupal, and loves the fact that you guys went with it as a CMS. I'm trying to get people on the enterprise level to see Drupals value, and you reworking your site, along with the WhiteHouse.gov site being in Drupal are a good way to give it a second look. It's like I have a drupal stamp on my B-2 bomber and I'm stamping on each site that gets redesigned in Drupal.
There's an image.
Overall, I congratulate you all, for extending functionality and adding value overall. :)
~Josh