IxDA website transition update

7 Mar 2010 - 11:28pm
4 years ago
35 replies
2305 reads
Elizabeth Bacon
2003

Dear IxDA members,

We’re very excited about our new home on the internets, and hope you’re enjoying the new features. We are experiencing a few problems, but overall the transition of over 17,000 member accounts and introduction of a ton of new functionality has gone remarkably smoothly.

Some of the problems that we’ve identified and fixed so far include:

  • Lost password requests
  • Duplicate membership accounts
  • Speed & chunking of email delivery
  • Incorrect mapping of a previous subscription setting

 

Despite some vocal outcries around that last point, we wanted to let folks know that over 94% of IxDA members who have come on board the new site have left their subscription settings the way we set them. Also note that most issues of the kind listed above have to be investigated & resolved on an individual basis, and we are an entirely volunteer team, so we appreciate your patience & understanding. GVS has been a stellar partner, and has done wonders to troubleshoot these issues as well.

Some of the outstanding issues that IxDA & GVS are presently working to resolve include:

  • Email formatting of “Daily” and “Weekly” notification
  • Job posts don’t contain the job content 
  • Posting replies via email don’t always show up on the website
  • Duplicate delivery of posts via email

 

Note that the top two issues were not identified as design priorities prior to launch; in a site this complex, naturally there are going to be a couple features that need Release 1.1 to get the design right! And of course, the feature requests are flying now too, but our focus is presently on resolving these email-related behaviors.

To get in touch with the IxDA support team, please use our forum at Get Satisfaction: http://getsatisfaction.com/ixda. We appreciate your efforts to add your voice to the same problem as submitted by somebody else, where applicable. :)

I also want to reiterate that IxDA is a member-led organization, and we can’t make this community much less this website succeed without your support and involvement. If you have a problem with the site or want to improve our services further, consider contributing your time to help manage our infrastructure. To volunteer, go to http://www.ixda.org/about/participate/volunteer.

Cheers,
Liz

Comments

8 Mar 2010 - 12:53pm
suewah
2008

I appreciate everything the team is trying to accomplish. I can't imagine the demand this has put on the team. Kudos to everyone.

11 Mar 2010 - 11:46pm
Elizabeth Bacon
2003

Hi folks,

Status report here on the continuing website transition effort. The recent bugs that have been fixed include:

  • When a user's subscription to Discussion is deactivated, show a "Subscribe to this thread" block
  • Duplicate email delivery has been resolved (if you experience any incidence of this, let us know; hopefully the issue is due to your having multiple accounts)
  • Members Directory alphabet filter controls no longer paginate
  • Single line break in Discussion posts is now supported
  • Events calendar reflects proper day for scheduled events
  • Job posting emails contain job post content
  • Autocomplete form fields do not have a visual error
  • Added Captcha to new member registrations to fend off bots
  • Fixed Paypal link
  • Fixed the geocoding for Australian local group locations so they appear properly on the Local > Network map
  • More duplicate account merges & password resets for people whose accounts included an old email address


Additionally, the following items are still being addressed:

  • Ensure Discussion posts sent via email are displayed
  • Display the personal email of the sender in Discussion emails
  • Improve formatting of "Daily"/"Weekly" notifications to ensure they contain the post contents
  • Fix email footer link to Discussion help/guidelines
  • Allow posting of events by any IxDA member
  • Restrict viewing of Job Board and Member Director by unauthenticated users


We're also working on processing the 175+ submissions (!) already sent in via the Contact Us form, responding to issues submitted through Get Satisfaction, and scheduling a training session (led by GVS & to be recorded for posterity) for Local Leaders, Moderators and Curators.

Thanks again for your participation, and keep on truckin'!

Cheers,
Liz

22 May 2010 - 2:06pm
paul richardson
2008

Please take me off your email list.  Or show me how.   Paul Richardson

--- On Fri, 3/12/10, Elizabeth Bacon <contact@ixda.org> wrote:


From: Elizabeth Bacon <contact@ixda.org>
Subject: Re: [IxDA] IxDA website transition update
To: paulrichardson222@yahoo.com
Date: Friday, March 12, 2010, 1:39 AM

Hi folks,

Status report here on the continuing website transition effort. The recent bugs that have been fixed include:

* When a user's subscription to Discussion is deactivated, show a "Subscribe
  to this thread" block
* Duplicate email delivery has been resolved (if you experience any
  incidence of this, let us know; hopefully the issue is due to your having
  multiple accounts)
* Members Directory alphabet filter controls no longer paginate
* Single line break in Discussion posts is now supported
* Events calendar reflects proper day for scheduled events
* Job posting emails contain job post content
* Autocomplete form fields do not have a visual error
* Added Captcha to new member registrations to fend off bots
* Fixed Paypal link
* Fixed the geocoding for Australian local group locations so they appear
  properly on the Local > Network map
* More duplicate account merges & password resets for people whose accounts
  included an old email address

Additionally, the following items are still being addressed:

* Ensure Discussion posts sent via email are displayed
* Display the personal email of the sender in Discussion emails
* Improve formatting of "Daily"/"Weekly" notifications to ensure they
  contain the post contents
* Fix email footer link to Discussion help/guidelines
* Allow posting of events by any IxDA member
* Restrict viewing of Job Board and Member Director by unauthenticated users

We're also working on processing the 175+ submissions (!) already sent in via the Contact Us form, responding to issues submitted through Get Satisfaction, and scheduling a training session (led by GVS & to be recorded for posterity) for Local Leaders, Moderators and Curators.

Thanks again for your participation, and keep on truckin'!

Cheers,
Liz

15 Mar 2010 - 9:42am
usabilitymedic
2008

Hi Liz,

I know you folks have a ton of stuff on your plate but I am worried about something and I'm not sure if anyone else is having the same problem or if this falls under one of the categories of fixes already in play.

Since the migration, I have received NO emails of the discussion threads at all.  Is that happening to others? And is that on the plate for correction soon?

Thanks so much for any insight.  Am starting to miss my daily fix of IxDA chatter :)

/mm

 

19 Mar 2010 - 10:34am
Elizabeth Bacon
2003

Sorry I missed this post earlier, Maureen. Your account has no active subscriptions at all. Go to your "My Profile" page, click "Notifications" and then "Add Subscription". Click the "Content type" link to see the different types of content you can subscribe to. You want "Node Type"="Discussion" for the typical subscription to the forum; you can also subscribe to Events and Jobs for a well-rounded set. "Send Interval" of "Immediately" sends them through as they are posted (with ~30 minutes latency). Let me know if you have any problems/questions!

Cheers,
Liz

26 Mar 2010 - 4:31pm
Mike Starr
2009

I've not had any interruption in the flow of emails.

Mike Starr WriteStarr Information Services Technical Writer - Online Help Developer - Technical Illustrator Graphic Designer - Desktop Publisher - MS Office Expert (262) 694-1028 - mike@writestarr.com - http://www.writestarr.com

Maureen wrote: > Hi Liz, > > I know you folks have a ton of stuff on your plate but I am worried > about something and I'm not sure if anyone else is having the same > problem or if this falls under one of the categories of fixes already in > play. > > Since the migration, I have received NO emails of the discussion threads > at all. Is that happening to others? And is that on the plate for > correction soon? > > Thanks so much for any insight. Am starting to miss my daily fix of > IxDA chatter :) > > /mm > >
> >

26 Mar 2010 - 4:31pm
Elizabeth Bacon
2003

Hi Maureen,

That's not right! To allow me to investigate, please email me off-list
with your user name & the email associated with the account. I can be
reached at ixd(at)elizabethbacon.com.

Cheers, Liz

CDO, Devise / www.devise.com

On Mar 15, 2010, at 9:01 AM, Maureen wrote:

> Hi Liz, > > I know you folks have a ton of stuff on your plate but I am worried
> about something and I'm not sure if anyone else is having the same
> problem or if this falls under one of the categories of fixes
> already in play. > > Since the migration, I have received NO emails of the discussion
> threads at all. Is that happening to others? And is that on the
> plate for correction soon? > > Thanks so much for any insight. Am starting to miss my daily fix of
> IxDA chatter :) > > /mm > > > >

26 Mar 2010 - 4:31pm
pierre abel 2
2010

happened to me too. I needed to do a new subscription so that I received the discussion mails again...(I wonder if it may comes from the fact that I've had two accounts with two different emails that have the same name but a different domain  (e.g pierre.abel@a.com and pierre.abel@b.com) ?)


Pierre  

On Mon, Mar 15, 2010 at 5:01 PM, Maureen <contact@ixda.org> wrote:

Hi Liz,

I know you folks have a ton of stuff on your plate but I am worried about something and I'm not sure if anyone else is having the same problem or if this falls under one of the categories of fixes already in play.

Since the migration, I have received NO emails of the discussion threads at all.  Is that happening to others? And is that on the plate for correction soon?

Thanks so much for any insight.  Am starting to miss my daily fix of IxDA chatter :)

/mm

 

(((Ple
15 Mar 2010 - 12:16pm
susanstuart
2010

Hey Liz - just wondering - why restrict viewing of Member Directory by unauthenticated users?

17 Mar 2010 - 9:55am
Jennifer Wolfgang
2010

Is the site getting comment spammed? My email was full of items like the above comment about diamonds, etc. Unless, I missed some correlation...

17 Mar 2010 - 3:25pm
Elizabeth Bacon
2003

Yes, we were content spammed. That user account has been blocked.

Cheers,
Liz

23 Mar 2010 - 1:45am
Sakshi
2009

That was annoying. Thanks for blocking it..

26 Mar 2010 - 4:40pm
James Page
2008

I think this issue is caused by emails not coming from the sender, but from discuss@ixda.org, it makes the job spam filters harder. 
I also think there is still an issue of some emails coming through. 

Jameswww.webnographer.com

On 17 March 2010 21:02, JWo <contact@ixda.org> wrote:

Is the site getting comment spammed? My email was full of items like the above comment about diamonds, etc. Unless, I missed some correlation...

(((
24 Mar 2010 - 6:52am
Marty DeAngelo
2007

Maybe it's just me, but I find the Feedback tab to be oddly placed -- it seems like it should be on the left rather than popping out when a user goes to scroll.

24 Mar 2010 - 7:35am
John Yuda
2009

The feedback tab also appears to require a Get Satisfaction account instead of tying into my account here. I was briefly confused when it told me to log in while I already was.

25 Mar 2010 - 12:27am
Oleg Krupnov
2008

Is it possible to format the "IxDA subscription update" e-mail in a more reader-friendly way?

I want to quickly scan it and see readily what topics are being discussed. Currently it looks like a mess of topics, individual comments and links, looking like this:

Updates for Discussion: Date format based on local
- New Comment on Date format based on local by Dimiter Simov titled (No subject)
Read more http://www.ixda.org/node/24228#comment-75852
Read more http://www.ixda.org/node/24228
Updates for Discussion: Creating Design Documents for an iPhone App
- New Comment on Creating Design Documents for an iPhone App by EzehM titled (No subject)
Read more http://www.ixda.org/node/23941#comment-75853
- New Comment on Creating Design Documents for an iPhone App by Maurice Carty titled (No subject)
Read more http://www.ixda.org/node/23941#comment-75856
Read more http://www.ixda.org/node/23941
New content of type Discussion has been submitted
- Money management tools
Read more http://www.ixda.org/node/24243
- HCI programming Recommendations
Read more http://www.ixda.org/node/24245
- [PLUG] Designing Across Channels - IA Summit Pre-con Session
Read more http://www.ixda.org/node/24260
- IxDASF other organizations and Design Thinking
Read more http://www.ixda.org/node/24261

I realize you may not have completed your transition process, so it's just a friendly reminder :)

Thanks.

26 Mar 2010 - 5:43am
Jack L. Moffett
2005

I have a question. Can you still post to the discussion by replying to email? I just did that last night—sent two messages—and neither of them posted to the site.

Thanks,
Jack

26 Mar 2010 - 11:25am
Matt Nish-Lapidus
2007

Hi everybody

Here's a quick update.  One big change you'll notice is that the "from" address for email notifications is now the original poster, not the generic ixda.org address.  This is to conform more closely to the old list behaviour, as requested by a large number of members.

I understand that this has effected some people's email filters, so I apologize for not getting the word out sooner. 

We have also rolled out an improvement to the digest email format.  It's still not what it was on the old list, but it should be much better than it has been.

We're continuing to work on the ongoing email delivery problems for both outgoing list email and incoming mail (getting incoming mail onto the site).  These are our top priority and will hopefully be resolved soon.

Thanks again for your ongoing patience during our longer-than-planned transition. 

Matt

26 Mar 2010 - 5:00pm
jabbett
2008

Hi, Matt,

What's your solution for those of us who used email filters?

The old list had a consistent "to" address of "discuss@ixda.org" that could be used for filtering.  

(using just "ixda" in the subject as a filter doesn't cut it, unfortunately.)

Thanks,
Jon

-- Sent from my Palm Pre
On Mar 26, 2010 1:59 PM, Matthew Nish-Lapidus <mattnl@gmail.com> wrote:

Hi everybody

Here's a quick update.  One big change you'll notice is that the "from"

address for email notifications is now the original poster, not the generic

ixda.org address.  This is to conform more closely to the old list

behaviour, as requested by a large number of members.

I understand that this has effected some people's email filters, so I

apologize for not getting the word out sooner. 

We have also rolled out an improvement to the digest email format.  It's

still not what it was on the old list, but it should be much better than it

has been.

We're continuing to work on the ongoing email delivery problems for both

outgoing list email and incoming mail (getting incoming mail onto the site).

 These are our top priority and will hopefully be resolved soon.

Thanks again for your ongoing patience during our longer-than-planned

transition. 

Matt

26 Mar 2010 - 8:50pm
Fred Celestino
2009

Hi Matt,

I think what jabbett mentioned also causes a strange behaviour from users who set an "Out of Office AutoReply" message. I posted a new thread an hour ago, and so far I got 35+ of those messages. Luckily they are not updated on the thread page itself, so I'm guessing all other users don't get them, but it didn't use to happen before and it's sort of unwanted any how. Hope this feedback helps the transition phase too.

Thanks,

Fred C.

27 Mar 2010 - 7:05pm
Jared M. Spool
2003

Hi Jabbet,

I've found filtering on the reply-to address for discuss@ixda.org works great.

Jared

28 Mar 2010 - 8:40am
jabbett
2008

Took me a while to figure it out, since "reply to" is not an available field when you create a new filter in gmail.

Go to "Settings" > "Filters" > "Create a new filter" (at the bottom)

Then in the "Has the words" field, use "replyto:(discuss@ixda.org)"

Best, Jon

On Sat, Mar 27, 2010 at 9:39 PM, Jared M. Spool wrote: > Hi Jabbet, > > I've found filtering on the reply-to address for discuss@ixda.org works > great. > > Jared > >

26 Mar 2010 - 12:11pm
James Page
2008

Hi,

Is it possible to set up a test IxDA system? The reason for this is that issues like change of the sender have thrown many people's email filters, including mine. It is great to have the 'FROM' address back but if a test system with a fair number of testers on the system would have been able to identify this issue and therefore pre warn the email list of the change. 

Such a system would be able to identify why certain emails are not get through to the system. 

I am sure that there would be sizeable cohort of IxDA members that would volunteer to be test users, including myself. At work we actually have two systems, with the first used for internal testing and the second been used for external testing, but that may be overkill for the IxDA system. 

It is important  to test real users systems before deployment, as people real systems are far more different than what you will find in a test lab and the only way of doing that is by having some kind of test system set up. There are many browser and email client differences between users. You have Email Clients like Mail, outlook etc, and then WebMail clients like yhaoo, Live, and gMail to name a few. It would be far easier to test deployments using volunteers rather than try to test every combination

I am sure also that there are other members that could help in both getting sever space, and help in the deployment of such a system if there is not the budget left the IxDA to deploy one.

All the best

James Page
http://webnographer.com

 

27 Mar 2010 - 7:03pm
Jared M. Spool
2003

Hi James,

I think it's great that you're volunteering to build the test system.

You've got my complete support!

Jared

26 Mar 2010 - 2:50pm
DrWex
2006

Elizabeth

Thanks for the update. I didn't see on your list a note to address the problem of how the list is misusing the headers From and To.

I listed a few problems with the current set-up in my previous email, and I'd like to add two more:

  • the current use makes it impossible to know to whom a person is replying. In the traditional way of doing email if someone posts a comment in a thread and someone else replies that reply is directed To that person with a CC to the list. Thus I know when someone has responded to me versus responding to another participant in the discussion.

  • the current use makes it appear that all list messages are personal to me, which messes up some of the filtering and marking in email clients (such as mine) that attempt to distinguish personal messages from mass messages. I can program filters around it, but I consider it poor usability to require every user to create filters just to get back normal email functionality.

I suppose these problems are unique to me in that I almost never visit the ixda site itself and instead just interact through the list so perhaps they're less important than things that affect the majority of site users. However, I would very much like to see you address them in your "issues resolution" list.

Thank you, --Alan

On Mon, Mar 8, 2010 at 12:33 AM, Elizabeth Bacon wrote: > Dear IxDA members, > > We’re very excited about our new home on > the internets, and hope you’re enjoying the new features. We are > experiencing > a few problems, but overall the transition of over 17,000 member > accounts and introduction of a ton of new functionality has gone > remarkably smoothly. > > Some of the problems that we’ve identified and fixed so far include: > > - Lost password requests > - Duplicate membership accounts > - Speed & chunking of email delivery > - Incorrect mapping of a previous subscription setting > > Despite > some vocal outcries around that last point, we wanted to let folks know > that over 94% of IxDA members who have come on board the new site have > left their subscription settings the way we set them. Also note that > most issues of the kind listed above have to be investigated & > resolved on an individual basis, and we are an entirely volunteer team, so > we appreciate your patience & understanding. GVS has been a stellar partner, > and has done wonders to troubleshoot these issues as well. > > Some of the outstanding issues that IxDA & GVS are presently working to > resolve include: > > - Email formatting of “Daily” and “Weekly” notification > - Job posts don’t contain the job content > - Posting replies via email don’t always show up on the website > - Duplicate delivery of posts via email > > Note > that the top two issues were not identified as design priorities prior to > launch; in a site this complex, naturally there are going to be a > couple features that need Release 1.1 to get the design right! And of > course, the feature requests are flying now too, but our focus is > presently on resolving these email-related behaviors. > > To get in touch with the IxDA support team, please use our forum at Get > Satisfaction: http://getsatisfaction.com/ixda [1]. We appreciate your > efforts to add your voice to the same problem as submitted by somebody else, > where applicable. :) > > I > also want to reiterate that IxDA is a member-led organization, and we > can’t make this community much less this website succeed without your > support and involvement. > If you have a problem with the site or want to improve our services further, > consider contributing your time to help manage our infrastructure. To > volunteer, go to http://www.ixda.org/about/participate/volunteer [2]. > > Cheers, > Liz > > (((Please leave all

28 Mar 2010 - 12:16pm
Ivan Burmistrov
2009

I have posted a comment to discussion and it seems you distributed it to all IxDA members from my own address (!) because I received a ton of “Out of office” messages. This is completely unacceptable situation because many recipients may simply block my address as a source of spam!

28 Mar 2010 - 10:45pm
tonyzeoli
2008

Ivan:

I just received over 30 out of office emails as well. I wonder when they'll fixt this issue.

28 Mar 2010 - 10:54pm
Elizabeth Bacon
2003

The out-of-office mail flood in response to posts is just awful, isn't it? Our development partners are working on implementing a server-side filter for this issue. This actually has long been a problem on the IxDA list, but we're hopeful that we can eliminate it at the source.

As for posting comments and distributing the actual address, that is the behavior the IxDA Discussion list has exhibited since its inception, while it was operating as a mailing list for the past seven years or so! We thought we'd have a new behavior with the new forum, but the change generated a flood of discontent and we have restored the previous behavior.

Cheers,
Liz

14 Apr 2010 - 12:46pm
Matt Lutze
2009

The issue is unfortunately still an issue.

Other listserves I'm active on explicitly set the "Reply-To" address -- this seems to work, correctly setting the default address in the auto-reply to the list itself. If I can nerd for a bit, do you know which module(s) the dev team chose for managing email recipt/sending/posting, and/or can you PM me a contact email address?

14 Apr 2010 - 12:47pm
Matt Lutze
2009

Misesd a further comment -- apparently yall are already setting the reply-to.

29 Mar 2010 - 7:26am
Frank Siraguso
2008

This is about the 1,000th time I've reset my password. Remains to be seen if it takes when I reboot.

29 Mar 2010 - 7:34am
Matt Nish-Lapidus
2007

Frank, for issues like this the easiest and fastest place to get help is the blue "Feedback" tab on the side of the site, this links into our Get Satisfaction help desk.  For this instance, I'll contact you directly to fix your problem.

29 Mar 2010 - 3:09pm
Ariel Leroux
2009

*groans*

Today's "Out of Office Replies" - I bet those usually get filtered.  They don't seem to be posting on the site, but they're definitely showing up in my inbox today.

30 Mar 2010 - 6:52am
Matt Nish-Lapidus
2007

This has been noted a few times and we're looking into the solution.  It seems to be related to the fact the email is being sent with the original email address and some mail clients don't respect the "reply to" header that we set.  If these were being sent back to the "reply to" address they would be almost entirely filtered out.  

We will continue to post updates as we figure this one out.

3 Apr 2010 - 8:17am
Andy Polaine
2008

+1 on the out of office reply thing.

Guess it serves me right for posting over the Easter break eh?

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