How do I delete a profile on IXDA?

28 Mar 2010 - 10:30pm
3 years ago
42 replies
1689 reads
tonyzeoli
2008

I inadvertently signed up for two accounts. Does anyone know how to delete a profile? For the life of me, I can't find it.

Yes, it's quite funny to be a member of a site of interaction design professionals and there's no obvious delete button located on edit profile page. I've looked through every page, up and down, and can't seem to locate.

Comments

28 Mar 2010 - 11:57pm
Elizabeth Bacon
2003

For security reasons, we do not allow member deletion of accounts. This was a deliberate decision and we're sticking with it. We have administrative tools to merge duplicate accounts, so if you ask nicely maybe I'll help you out. ;p

Cheers,
Liz

P.S. Yes, the snark is a result of your "it's quite funny" line which was frankly rather insulting and unnecessary. 

29 Mar 2010 - 8:30am
brianh
2010

Hi Liz,
Would you please merge my two accounts? I had to created a new one because the old one was subscribed under and email address I no longer have access to.
Thanks!Brian

29 Mar 2010 - 9:16am
Matt Nish-Lapidus
2007

Brian, I just merged your accounts. Only the new one remains. 

29 Mar 2010 - 11:40am
judy soliman
2009

I have the same question. I want to delete my ixda profile please.

Judy Soliman

29 Mar 2010 - 1:40pm
Meagan Johnston
2008

I'm interested in doing this too!

Meagan Johnston Tel 858.964.6032

29 Mar 2010 - 5:56pm
Elizabeth Bacon
2003

Meagan, do you really want to delete your account, or just stop receiving any emails?

30 Mar 2010 - 7:40am
ctraganos
2010

Each time I reset the email notifications to "daily", it keeps going back to "immediate"

I would like to stay part of the discussion, it's just my mailbox has blown up with ixda notes.

Sorry you guys are having a tough day, best of luck!

Chris

29 Mar 2010 - 5:55pm
Elizabeth Bacon
2003

Judy, do you really want to delete your account, or just stop receiving any emails?

2 Apr 2010 - 8:30am
Duda Valle
2010

I would like to unsubscribe the list also, stop receiving the emails from this list.

Thanks, Duda Valle

29 Mar 2010 - 10:30am
tonyzeoli
2008

I'm the user. I'm frustrated. Being frustrated leads to snarky comments. People are going to say things you don't like, but that doesn't mean you have to slap them on the wrist either.

I guess I'm just a bit offended myself to have spent over two valuable hours last night trying to find something that doesn't exist, and nowhere does it indicate on the profile page this is the case. Nor was I aware that Feedback means Help. Feedback, to me, has always meant to provide opinion. I've never known it to mean to get help with something. I'm assuming you can't change the word "Feedback" to "Help," because that call to action is provided in the GetSatisfaction code and not set by the developers.

Here are my issues. Maybe you can help resolve them.

There is no FAQ link in the profile area, nor is their a Help link. There is a Help link in the discussion area, but I hadn't been looking there, because my goal was to find a way to delete my profile, not get help for a discussion I was not having. And, after checking the Discussion Help link after I received your reply this morning, I thought the first paragraph about merging accounts didn't apply to me, because I'd set up the second account myself after not being able to log into my first. I had changed jobs and couldn't access my old email. Fortunately, my old company still hadn't removed me from their email system, and I was able to reset and recover my password.

That being said, I did send an email to the IXDA email account asking for help with my old password. I am not sure if I received a reply, because my filter is sending all IXDA email to one place, instead of separating out those from the discussion list with those from the organization itself. I admit, I didn't wade through the 185 emails duplicated because now I have two accounts. An auto response indicating I should go to Get Satisfaction to get help would have be useful here.

When it comes to recovering a password associated with a profile, generally there are two ways to recover the password. The first is the current way. The second is by user name and response to a question, like "What city were you born?," which would trigger the email. If you forgot which email address was associated with the account, at least you'd have a 50/50 chance of getting something.

If you no longer have access to your email account, a help tool tip stating, "If you don't have access to your email account, please visit our Get Satisfaction page to request a reset of the email address associated with your account," would have been helpful.

A third possibility could be to have a primary email and secondary email account. Adding Facebook or Oauth logins in the future might be helpful as well.

30 Mar 2010 - 1:39am
Ivan Burmistrov
2009

What concrete security reasons were behind your decision not to allow deletion of accounts? You might note that your decision became a serious problem for too many members...

30 Mar 2010 - 7:40am
ctraganos
2010

The profile settings need to be fixed, I have edited my notifications
to "weekly" and are still getting immeadiate replies.

Trying to not give up and work with this but not sure what else to do.

- Chris

30 Mar 2010 - 11:03am
Elizabeth Bacon
2003

Hi Chris, I just checked your account and your subscriptions are set to "Daily" so I'm not sure what's up with that since you said you set them to "Weekly". We have had an issue where emails lodged in the queue before changing the subscription's send interval are still getting delivered according to the previous setting, so perhaps this is affecting you. (You can tell by the date/time of the posts being delivered.) Sorry about the hassle — if you change your notification to weekly and don't see a change in the next few days then please get in touch with IxDA volunteers at our tech support site, http://www.getsatisfaction.com/ixda.

Cheers,
Liz

7 May 2010 - 12:38am
Anonymous

Elizabeth,
Not trying to be rude, but I really need to ask if you are willing to help or only make useless clarifications to users asking for help?
Whether it is Weekly, Yearly or Daily, it's a fact there's a big bug/intentional "killer feature" on this notification system that doesn't do anything else but flood us with tons of SPAM.

Yes, I've changed notification settings tons of times and I'm still getting all that junk. Can you please remove/delete my account? Have spent lots of time trying to figure out how to make it and have ended totally frustrated. Sad to say that IxDA's site it's been the most painful user experience I've had in a long time (and believe me, long time).

Thanks.

7 May 2010 - 8:02am
Matt Nish-Lapidus
2007

Hi,

I am removing you account as requested.  If you need anything further please use the contact for or the Feedback tab rather than sending personal requests to the entire list.

Thanks.

30 Mar 2010 - 11:07am
Elizabeth Bacon
2003

Hi Ivan,

User deletion of accounts is not supported "out of the box" in Drupal because when an account is deleted, all content associated with that account is orphaned and becomes authored by "Anonymous". We thought that turning subscriptions Inactive served the desired goal of somebody who no longer wanted to participate in the community discussions etc. We have extremely limited budget to make customizations to the native functionality of our chosen platform and this feature was not prioritized anywhere near the top of the list. We goofed in a couple of our communications by inadvertently indicating that users could delete their own accounts, and I think we've addressed that although if there are traces left please let us know. If somebody truly wants to have all traces of themselves eliminated then this can be achieved by a site administrator, which is now what our policies & help materials indicate. 

Cheers,
Liz

29 Mar 2010 - 2:06am
Petra Liverani
2008

Hi Liz,

I have to say that I do not think it insulting and unnecessary to say "it's quite funny". To me this is a very tame little dig. The point is that the user did not know the reason he could not delete his profile until you told him and the fact that you have a perfectly good reason for not providing the delete function does not mean that it's OK simply to not provide it from a usability point of view. I think you will agree that a user might reasonably expect to be able to delete their profile so if you do not provide that functionality then perhaps it would be better to indicate to the user that it is not provided (and possibly why) and what they need to do if they want their profile deleted. Possibly you could have a delete button and when it's pressed a message appear stating that the user needs to contact you to have their profile deleted.

Regards,
Petra

29 Mar 2010 - 11:40am
tonyzeoli
2008

Thanks, Petra.

If I were a client and received that response from a provider, I would have fired the provider.

I have to think through these issues all the time for my clients. When they come back frustrated because I forgot something or didn't explain something well enough, I don't slap them on the wrist. I say things like, "I'm really sorry you're having an issue. What can I do to fix it?" Or, "Ah, I see where we might have left that out and caused your frustration. How can I help you resolve your issue?" Not, your insulting and maybe I'll help you if you're nice.

Here's the deal, IXDA. We're keeping you on your toes. We get this type of feedback from our clients all the time. When we provide feedback to IXDA in any form, it's to make things better for everyone. Does a little dig hurt? Sure. But grow a thick skin, because we've had to.

While your organization generates revenue from our attendance at your events, you're expected to be on your toes and treat us like the customers we are. You wouldn't be here without us. We're coalescing around your efforts to build this organization. We are your customers, so treat us like customers and not like an afterthought.

Tony

29 Mar 2010 - 1:03pm
willsansbury
2010

You wouldn't be here without us. We're coalescing around your efforts to build this organization. We are your customers, so treat us like customers and not like an afterthought.

This is dead wrong. I'm not a customer of IxDA. I'm a member. IxDA is a member organization that's here because MEMBERS, like Liz, donate their valuable time and expertise to constantly improve it.

So please... check your sense of entitlement at the door, roll up your sleeves, and be part of the solution to the challenges that the entire organization faces. Or just be quiet and let it pass you by without comment. But don't start throwing punches at the help you somehow think you hired.

(Further, if you think IxDA's events pay for the organization, I have to wonder which events you've attended. I was at Interaction '10 this year, and even though I paid for the event out of my personal bank account and had high expectations, I left feeling like I'd reached into the pockets of the VOLUNTEERS who put it on and robbed them. There's simply zero chance that the revenue of any IxDA event would cover the expense if each volunteer billed their time and expertise at even half their normal rate.)

30 Mar 2010 - 7:40am
tonyzeoli
2008

I don't have a sense of entitlement. You want to read it that way, that's your issue.

29 Mar 2010 - 6:56am
Maurice
2009

Hello,

I pride using this site to get answers and to share in my professional experiences with the people in this group. To learn and advice when I can.
I agree with Patra. No need to bash someone for their honest opinion, particularly where they are absolutely right.
Recently I made a post which did not conform to the IxDA Terms & Policies, my post was quickly deleted and I was swiftly refered to review the IxDA Terms & Policies.

Now, as for deleting profiles, this is what your Terms & Policies state: (so where is the delete button/option?)

INFORMATION RETAINED

When you delete profile information submitted through your account, that information will no longer be accessible on IxDA.org. When you shut down your account, or when your membership is terminated, your profile information will no longer be accessible. Content posted to public areas may be retained and displayed indefinitely.

When you delete profile information, when you shut down your account, or when your membership is terminated, IxDA.org may retain a copy of your information (including browser information) for archival purposes. Archival copies are not posted publicly; they are maintained solely so that we may recover content and restore accounts (in case of errors or system failure) that we are legally required to.

You need to fix this.

(I don't have any change, so here's my $25.00 opinion)

Cheers,
Maurice

 

29 Mar 2010 - 10:45am
Elizabeth Bacon
2003

Guys, before you start lecturing me, maybe you need to read the whole site. On this page, http://www.ixda.org/help, we state:

"Unsubscribing from Emails

To unsubscribe from Discussion emails, visit the "Notifications" section of your member profile. You can set your Status to "Inactive" in order to receive no emails, or individually deactivate your subscriptions. Changes will take effect immediately. Visit your Member Profile page to re-subscribe. You cannot fully delete your own profile, but an administrator can deactivate your account; contact us for the request."

I don't think it can be that much more clearly stated. Sorry you didn't find the Help page on your own or see that it applied to your issue. I do agree with Maurice that the Terms and Policies verbiage makes account deletion sound more user-driven than it really is so we'll make some changes there.

Cheers,
Liz

29 Mar 2010 - 11:40am
tonyzeoli
2008

Okay, Elizabeth. Thanks for that. But why would I look under "Unsubscribing from Emails," when I wanted to delete my profile?

Now that I've gone back to read the HELP page you so kindly provided. Why isn't this line: "You cannot fully delete your own profile, but an

administrator can deactivate your account; contact us [1] for the request," in this section: Managing Your Account.

Here's what that says.

Edit your subscriptions by viewing the subscription section of your Member Profile. Select "My Profile," and then choose "Notifications". On the "Subscriptions" tab, you can click "edit" next to the subscription whose settings you want to modify; click "delete" to remove subscriptions; and use the checkboxes at the start of each row to perform bulk operations on subscriptions. Settings for the "Send Interval" that you may want to select include: "Daily", which is an email with a set of links to the discussion threads (at present; we're working to improve the usability of this default feature); "Immediately" which sends you individual emails as threads & comments are posted with approximately 30 minutes latency. Set your Status to "Inactive" in order to receive no emails. On the "Add Subscriptions" tab you can subscribe to a variety of available content types.

Here's the deal, Elizabeth. You keep trying to throw the onus back on me, like I should know where these things are. We are information designers that cannot make those assumptions. Yet, you're expecting me to have read what is clearly not available in the Managing Your Account section.

Stop telling me what you think I should know and just put it there. You're not making any friends.

29 Mar 2010 - 10:59am
Ariel Leroux
2009

It seems that just an extra step could be taken to assist users in the future with this.

The "Unsubscribe Emails" - does it look to you like something that is related to a person trying to find a place to remove their own duplicate account?

The information is plainly put, as you say, but I would disagree that it is specific to the user's needs and the location for those needs.  To me, "Unsubscribe Emails" talks about the email notifications for discussions and other email-published information from IXDA.  It doesn't really speak in terms of "My account, itself, by itself" - instead, its "One of the functions which is a feature of having an account".

Perhaps I'm reading it wrong, but I can certainly see where the confusion comes from.

29 Mar 2010 - 1:40pm
Sreekanth Amidala
2007

Hi Friend,

I am not interested in IXDA. I do not want to receive these emails every
day. I feel you are all real people and so, I do not want to treat you as
SPAM. But, I did not ask for these emails. They fill up my INBOX daily.

I sincerely request you to remove me from your mailing lists. I hope you do
understand my pain and frustration.

Thank you

Regards,
Sreekanth

--
Senior Teradata Consultant- Teradata Certified Professional

On Sun, Mar 28, 2010 at 10:33 PM, tonyzeoli <az@digitalstrategyworks.com> wrote:

I inadvertently signed up for two accounts. Does anyone know how to delete a profile? For the life of me, I can't find it.

Yes, it's quite funny to be a member of a site of interaction design professionals and there's no obvious delte button located on edit profile page. I've looked through every page, up and down, and can't seem to locate.

29 Mar 2010 - 2:25pm
Christopher Rider
2009

<dons asbestos underpants>

I think this thread has gotten out of hand. As others have mentioned, this is a volunteer organization, and there are going to be some glitches.

I'd like to apologize on behalf of the community to the people who run this site - Elizabeth in particular - for the tenor of this thread. We're grateful to you for all you do, so please don't let a few malcontents get under your skin.

Having said all that, I think a feature request is in order. It would be good if we had a way to flag a thread as a flame-war, suppressing comments for a week or so to let tempers cool.

30 Mar 2010 - 7:40am
susandoran
2010

Discussion and critique have to be part of our design and implementation processes, haven't they?

Critique and feedback are usually to be sought, expected, moderated and mediated as necessary, reflected on, learned from, and integrated into what we do moving forward, in our professions I think....in fact I think we've baked or brnaded that into the core of the work we do?

It seems what we're seeing here is (1) the response by some users who are experiencing difficulties with the site is largely unemotional and completely non-personalized---tho some frustration is creeping in, and (2) the response and feedback are being perceived as personal attacks, by people who've been working really hard (for free!), may be exhausted, and have made personal sacrifices.

I just keep thinking tho.....as a set of allied profession we have (at least in the past) a shared valuing of process, inclusion, transparency, iteration, critique, testing learning, that helps inform us improve.

We're radically dedicated to the users.  And the paradigm exists here as well. There was a project team.  There are users.  There doesn't seem maybe to have been a huge amount of ongoing request for input, feedback, interim testing, and delegating of tactical tsks to the community -- and so maybe there's more of a divide between the "project team" and "users" than we might have planned or hope.

Volunteers are so generous, and their work is enormously appreciated.  This next part I say as a person who has spent 20 years in various capacities working with volunteers, from being an organizational consultant to volunteer orgs, to running volunteer programs s paid staff, to being on board of governors to assistant soup ladeler...and the past 5 years donating 6 months of each year to volunteer, community projects.

Volunteers arrive at volunteer projects with varying sets of motivations and expectations  Generally,  unrealistic expectations can arise --not to mention burnout-- when volunteers involve themselves in projects partly as sort of a personal favor to others, or doing what they consider to be a sacrfice that others need to be aware of.  Most times, volunteers' work is largely invisible. And external expression of thanks and gratitude are never in proportion to the amount of blood, sweat, tears, time, attention, heartache that gets expended.

Whatever a volunteer's motivation for volunteering----and there are many motivations----that's their motivation to own. And as much as we may yearn to be appreciated in direct proportion to how much we chose to give, it's not necessarily something we can expect recipients of the pro bono work to "pay us back" in.  Literally, volunteer work is often thankless. See above: I choose to give away half my time, attention brain, heart, hands.  And I know it's thankless. If i want a quid pro quo arrangement I get me a paying gig.

That said, people abstractly to appreciate when people volunteer to work on a project.

When I'm volunteering, I do not expect people won't be honest and forthright about their needs or my work because "I'm just a volunteer" of they should be happy to get whatever, and button their lip, since they're getting it for free. They're getting the same level of quality they would expect if they were paying me. I'm doing them a service (at a professional level) that they do not have to pay for so their money can go elsewhere. That's the apha and omega of this "gift" or transaction.

As such----because that tends to be the way volunteer and pro bono arrangements and expectations work---in this IxDA scenario, the same dynamics, delights, frustration of this user group are at play as would be normal for any other user group.

If the volunteers had too much to do, or got overwhelmed, that's a project management issue. If things are not working quite as expected, and it's affecting users, it's not a gratitude issue about their efforts.

The resentment here toward users who are frustrated and (at least I see) trying to be patient and polite is emotionally understandable....but it's interpreting what is at least partly a professional transaction into something deeply personal.  Again, emotionally, that's totally understandable.  And I want to give you guys all big hugs and thank you for your sacrifice!

But our entire professions came into being to diffuse that dynamic of user vs project team.  The "if you think you can do better then nonny nonny naa naa" responses isn't rational or helpful.  We have to stop blaming the users for experiencing frustration.  It truly isn't an attack on anyone or a callous disregard for people's dedication as volunteers. 

So----this is what I want to know. How can I help you guys?  many hands lighten the load.  I would have helped throughout the project if there were discrete tasks and asks (becaise not all volunteers can sink huge chunks of time but do want to help as they can) but I was not aware of those requests for assistance if they existed.

So here we are now --- how can I give you a hand?  I have offered my help in any form, already, but I was told my help wasn't need - everything was under control.  If that's not the case now and you guys can delegate anything, let us know!  Let the users be a part -- get us involved. make us cuplable, Involve us in problemsolving. Or taking shitwork off your hands.  Whatever - make a list of stuff people can do - let us pick tasks and jobs, and let face this shoulder to shoulder and do great work together! yaaay!

best
Susan




On Mon, Mar 29, 2010 at 4:27 PM, Chris Rider <cjrider@gmail.com> wrote:

/*<dons asbestos underpants>*/

I think this thread has gotten out of hand. As others have mentioned, this is a volunteer organization, and there are going to be some glitches.

I'd like to apologize on behalf of the community to the people who run this site - Elizabeth in particular - for the tenor of this thread. We're grateful to you for all you do, so please don't let a few malcontents get under your skin.

Having said all that, I think a feature request is in order. It would be good if we had a way to flag a thread as a flame-war, suppressing comments for a week or so to let tempers cool.

(((Please leave all c
31 Mar 2010 - 12:56am
Elizabeth Bacon
2003

I think this thread has gotten out of hand. <snip> Having said all that, I think a feature request is in order. It would be good if we had a way to flag a thread as a flame-war, suppressing comments for a week or so to let tempers cool.

So this is pretty interesting, to me anyways...as a site moderator of IxDA.org, I just went to review the list of things that were flagged by the community. (Using the flag icon in the upper left of the posts viewed online does this.) This post was there, and so it points out something I'd missed in your post when reading this thread earlier. The new IxDA Discussion does have a way to identify a possible flame-war or place where tempers should cool. Isn't that a nice feature we already have? Somebody used it, not sure who actually. But the irony is that I myself am implicated in the emotional tenor of this thread. And it points out that IxDA needs a set of volunteer moderators who can take some ownership of this place! Who aren't me!! And what about policies to help moderators know if a thread should be taken down or if one should just step in with a "reprimand"? Really it comes down to, what are our community norms?

Now getting out of your face,
Liz, ready-to-be-ex-moderator

7 May 2010 - 12:48am
Anonymous

There's always the "dictator" alike guy in communities and seems we also have one.

I find discussion totally useful as it enriches our interaction as well as the contents/ services (if I may call it so), IxDA offers.

I think it's been clear all the way that the "tenor of this thread" has gotten "hot" starting from Elizabeth's comments, which, until know, I don't consider to be of any help or willingness to make things work the right way, all the opposite.

29 Mar 2010 - 2:44pm
Erik Johnson
2009

Actually, I took Tony's original

... it's funny ...

comment to be very light, somewhat humorous, and a fine example of what any frustrated user may say. 

Maybe when you fix this feature, you can thank folks like Tony who alert you to how broken it is.

29 Mar 2010 - 3:21pm
Matt Nish-Lapidus
2007

This thread is getting to be a little much.  Here's what I have to say about the whole thing, and I hope we can let it go and move on to more on-topic, interaction design related topics.

1. We are aware that there are issues with the site, and appreciate any bug reports about functionality, usability, or content. The best place for these is in the Get Satisfaction "Feedback" tab on the site of the screen.

2. We prefer that these reports are honest and friendly, not sarcastic or snarky. That will get them fixed faster, illicit positive responses from our volunteers, and avoid threads like this.

3. If you are unhappy with the way something works, is being run, or anything else, we would be very happy to have you volunteer to fix it.  We are all volunteers, and can always use more help.

4. We are aware of the inherent irony of a design organization such as this having IxD problems with our website. This is a "cobbler's children" situation, and you don't need to point it out  (humorous or otherwise) every time there is an issue. The old site had it's problems too, and I think once we're past these initial growing pains this site will be a big overall improvement.

As Will said, we are a member run org.. we don't have customers or clients or employees... we're all members, and we all want tools that work well and help us communicate and build a vibrant community. Sometimes that happens easily and quickly, and sometimes it is hard work and takes time.

Thank you to those who have been supportive and patient, we're keeping track of all reported problems and prioritizing and fixing them as fast as we can.

29 Mar 2010 - 3:46pm
Haig Armen
2008

Well said Matt,

Is there a simple way to know whether I have two accounts? I suspect I had an old one imported from the legacy IxDA db as well as new account. Searching doesn't seem to bring up any user results.

Thanks

Haig

29 Mar 2010 - 4:45pm
tonyzeoli
2008

Matt:

You're gracious reply was quite different than what I'd received before. I appreciate your thoughtful, carefully worded response, which tells me that you're listening. Thanks for taking the time.

You're right. Maybe my snarky comment could be perceived as a bit annoying to the good folks who volunteer their time and effort. I certainly appreciate the effort and would like to voluteer myself, if that door is open. I have gone ahead and posted my issues in the Ideas section, so that's a start.

To be frank, your reply was the more appropriate one. My point is, there was no need for the condescending tone and snarky reply to my original post. You can either approach it from a good place or a negative one. In my mind, the response was negative and continued to be negative, to the point that it was completely condescending. Your more helpful tone was lacking in the discussion.

Your request is duly noted. Now, I know where everything is, how to report issues, and how to get help. That was very unclear to me and others. There's a lot of text running around on the Help page combined with the dynamic tags in the right sidebar. Bouning back and forth, trying to figure it out was extremely frustrating. While I understand the volunteer's frustration with members comments, imagine what it must feel like to spend two to three hours trying to figure out something. Something we're all supposed to trained in limiting. And then, when you point it out, you're told you won't get what you need unless you're nice and that you're being insulting.

Maybe it took a little push to shed some light on the issue. Apologize if that was deemed to be negative. But, I'm not going to sit around and let someone be snarky with me either. When pushed, I push back.

Thanks for your help.

Tony

30 Mar 2010 - 10:53am
Elizabeth Bacon
2003

Tony, I'd like to apologize to you personally for my snarky reply. It was inappropriate and unnecessary. I've been under an extraordinary amount of stress as the Chief Wrangler of the Conan project, which has a history reaching back 18 months. In the past few weeks, there were many preceding similar comments to your "it's funny" line to which I responded in a much more polite fashion and unfortunately your post caught me in a weak moment.

However, I must ask you to better understand the nature of the community in which you have chosen to participate. Will Sansbury's reply was entirely on point. There are NO customers in the IxDA organization — only members, participants, and individuals who make this group what it is intended to be. Your bringing an issue to light is indeed appreciated, as is your use of the Get Satisfaction tool to highlight these points in the most appropriate context. However, if you think that the organization exists to serve you as a customer or that a long-time leader of the organization has no right to express herself as an individual with hurt feelings then either you are in the wrong group or you need to become a leader of the group in order to adjust its fundamental nature & philosophies to better suit your own vision. So I respectfully request that you talk with more long-time IxDA members (there are MANY in your NY community) and read more about our philosophy (http://www.ixda.org/about/ixda-mission) to orient your perspectives on the organization and help us grow in healthy directions.

Cheers,
Liz

 

30 Mar 2010 - 12:31pm
Stefanie Gunning
2008

[Moderator edit (Ben): I canceled Stefanie's subscriptions]

I am now begging you, begging, to delete my account. I don't want to play in this sandbox anymore. A big part of my day is spent deleting the 100s of Ixda emails that fill my inbox. Set me free!! Sent from my Verizon Wireless BlackBerry

31 Mar 2010 - 10:20am
tonyzeoli
2008

Thank you for the courtesy of an apology, Elizabeth. It is well received. I, in turn, apologize if I offended anyone with the off-color comment. It was born out of frustration by not being able to find the visual cues to resolve my issue.

I will review the IxDA philosophy and will continue to add my two-cents through Get Satisfaction. Additionally, there could be a benefit to posting a release schedule and repository of bug tracking/fixes scheduled for public view, so we can see if anyone else has posted the same issue. GetSatisfaction is cool, but it's not like a open source bug tracking system in a spreadsheet like format.

I volunteer as the Director of Interactive for the National Museum of Hip-Hop. I donate my time and have certainly been ticked when people come to me and ask me why things don't work right. I know the feeling all too well. Given my experience, I know I have to bite my tongue every time someone comes along with an off color comment, because they are either confused or don't know. I know it's hard to do, because we want recognition for our hard work. But, we all have to try out best to work together to solve problems. That being said, I should probably know better than to joke about some of these things. I was making light of something, but it surely wasn't personal.

Sincerely,

Tony Z.

29 Mar 2010 - 10:04pm
susandoran
2010

hi,

I'd like to know:   Was my post to IxDA Discussion on this topic deleted?  It is not appearing at ixda.org

I replied to the thread, and my note was emailed to discuss@ixda.org
On Mon, Mar 29, 2010 at 5:14 PM, Susan Doran <susandoran@gmail.com>

If it was not deleted by an IxDA moderator, then my email posts appear not to be getting through.

thanks
Susan

31 Mar 2010 - 8:05am
Erik Johnson
2009

@Susan,

I posted a note to IxDA Discussion that didn't get posted.

Your post actually made it to the discussion list (it's way above) yesterday at 7:40 am, didn't it?  (scroll up a bit to find it... )

I would agree with your points that any feedback coming into the IxDA should NEVER be taken as personal.  It is, as you say, a professional transaction.  End of story.

Regarding the later comments about Moderation in the list, I would say this is tricky but should be handled professionally and in an impersonal way, also.  I saw nothing in this discussion that could be in any way classified as a "flame" and it's good (I think) that the discussion carried through.  Otherwise, someone who just doesn't like the flavor of a discussion and would like to apologize on others' behalf would be stepping on others' toes.

Personally, I very much value the ability to browse the IxDA site and read some of its extremely helpful content in these discussions.

15 Apr 2010 - 11:20am
ofilippelli
2010

Holy cow!

This thread feels like another day at work. Smile    Well done by everyone! Let's get the best out it and move on.  Discussions like this could be very beneficial as long as we keep them focus about the problem and not people.

 

20 Apr 2010 - 4:36am
jnwllm
2010

Hi Liz,

I accidentally got 2 accounts as well. Would you be so kind to merge the accounts 'Jan Willem' and 'jnwllm'?
I'd like to keep the username 'jnwllm' (even though I've just added a discussion with the other account :-S).

Thanks in advance!

1 May 2010 - 12:23am
Anonymous

I'd like to delete my account also. For a group about userability it seems weird that this is hard to do.

20 Jan 2011 - 11:12pm
Hariman Santoso
2008

Ive been so tired by email notifications. Here is only an advice to quit receiving emails..

Click: Notifications > Cancel all your Subscription.

Filter: change status "Active" to "Inactive"

Click on Update option.. change "Active" to "Delete"

I hope it will help you guys.

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