Remote Testing Tools for Moderated User Testing
1 Apr 2010 - 1:59pm
8 replies
1738 reads
iheartusers
2010
Hello IXDA!
I am in a desperate search to find a solid remote testing tool for conducting moderated user tests with remote observers. I have been using UserVue for several years, but learned this morning that they plan to discontinue the tool early Summer 2010.
Any suggestions/ recommendations for other tools that are out there?
Thanks so much,
Carrie Sitz Trieglaf
The Happy User Researcher
(although I will be a lot happier when I find a new tool for remote testing!)
Twitter: @iheartusers
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In the past, I've used GoToMeeting to record and chat (via phone and chat box) with users, though it lacks the note-taking and marking capabilities of UserVue.
Hi,
Drop in a mail to nitin.gupta(at)echouser(dot)com Few months back, I had a chance to get a short experience of their tool and it seemed interesting.
Regards, Dhaval
Researcher, Design & UX India
On Fri, Apr 2, 2010 at 2:52 AM, iheartusers wrote: > Hello IXDA! > > I am in a desperate search to find a solid remote testing tool for > conducting moderated user tests with remote observers. I have been using > UserVue for several years, but learned this morning that they plan to > discontinue the tool early Summer 2010. > > Any suggestions/ recommendations for other tools that are out there? > > Thanks so much, > > Carrie Sitz Trieglaf > The Happy User Researcher > (although I will be a lot happier when I find a new tool for remote > testing!) > Twitter: @iheartusers > > > > > > (((P
I've also had great luck with GoToMeeting. I'll often run Morae on the local machine hosting the test UI. That way I can get the recording and group notes features of Morae, along with the sharing & collaboration features of GoToMeeting.
This question of remote testing tools comes up a lot on the list. See my list of resources at: http://spreadsheets.google.com/ccc?key=0AiUefdff4crxcGMtTkFlRExtWUZ2ZUNSbEllak51RkE&hl=en
I went with WebEx, and personally have been very satisfied with its cross-platform recording/playback capabilities.
Cheers,
Liz
I've had quite wide experience with many online meeting and web conferencing tools, but in my mind you have two major options. First there is dimdim, which has the advantage of being open source and highly cost effective, and then of course there's gotomeeting which is the established program - it's more espensive, but they really have ironed out the kinks and it certainly is well suited to conducting your moderated user tests with a lot of remote observers. Then again, dimdim is much much cheaper if you can learn how to use it quickly.
We have tried gotomeeting but it's too expensive so now we are using Instant Presenter for web conferencing and video as well, their streaming video is great and they just added new features.
I'm doing Morae for logging and recording together with GoToMeeting for remote viewing plus screen sharing.
Faster network connections mean a big plus; corporate networks w/fast upstream and downstream connections are best. Be sure to check prospective participants' connection speeds as part of the screening process.
Anyone have any luck pairing up Webex screensharing with live Morae Observer sessions? I want to be able to share Morae Observer with 10+ remote viewers.
Thanks,
John