Best practices for designing Terms and Conditions/Customer Agreement Interactions
12 May 2010 - 12:49pm
2 years ago
I'm looking for any research or information on best practices for designing interactions where users have to accept some legal terms and conditions. For instance - what are the advantages/disadvantages of presenting terms to the side of the main form vs. below or in a pop-up? Or - if the terms are going to be in a scrolling window, are there any guidelines about how big that window should be? How many lines should show at once relative to length of the whole agreement?
Also, does anyone have any examples of sites that do their terms and conditions in innovative ways?