Re: [IxDA] IA - Agency Centric and Citizen Centric

12 May 2010 - 3:57pm
788 reads
Stephen Collins


On Thu, May 13, 2010 at 12:10 AM, sathyanarayanan wrote: > CouldĀ  you please explain what is agency-centric and what is citizen > centric?

These terms are most often used in government projects to delineate the difference between what are considered inward-facing (agency-centric) and public facing (citizen-centric) tools, services, programs, policies, etc.

With the growth of the movement towards open government (Government 2.0), there's an increase in ensuring that public sector workers, particularly, engage with the public in changed ways, thus a marked incre in the notion of citizen-centric service delivery.

This is the stuff that's my bread and butter. Happy to discuss more.


Stephen Collins | +61 410 680722 | @trib

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