Need help with process flow
10 Jun 2010 - 8:19pm
2 replies
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NOIXD
2010
Just starting a discussion if anyone can help me define an comprehensive UX or IxD organization process flow. Any input on this discussion would be gladly appreciated. Problem came about because working with other deparments while implementing UX has been not been operating smoothly. Is there any sites or other resources where I can get more information about a process flow from kickoff all the way to launch stating which departments handle certain type of deliverables and requirements but focusing more from a UX POV.
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I've done this a few times, and the process you need depends heavily on the size of your team, and other departments.
It's a little "textbook-y", but I just finished reading "Interaction Design - beyond human-computer interaction" (Sharp, Rogers, Preece, 2007, 2nd Edition), which has a few chapters on integrating a user-centered perspective into standard process flows (waterfall, agile, etc). It's a little light on practical tips, and doesn't exactly say where the UX role integrates (or not) with the traditional BA role (something I'm struggling with, now), but it does speak to the direction you're trying to go.
From experience, my best advice would be to start with a realistic portrayal of how the teams actually work together, then find ways of hijacking specific tasks or deliverables to make them more UX-oriented. I say that, because introducing a new process is a LOT harder than adjusting the current one.
Good luck!
First, think of the "other departments" as part of your collaborative team. :)Second, implement ways to gain trust by exchanging training, or having engaging activities centered around building bridges between the teams (by having fun, or doing something constructive together). THEN sit down with a point of contact for each part of your team to begin discussing what everyone thinks the process should look like. Let them own that (let go of your bias for the good of the system). Then begin to think it through, take it back to them show them the modifications you may have made - and be prepared not to defend, but allow them to let go of their bias of what a good system looks like...
At that point you can begin to define a comprehensive organizational process flow. :)Every place is different, so every process should be about that place - no one here can give you a silver bullet... but you will find your way if you truly reach out and be inclusive.
Tess
On Thu, Jun 10, 2010 at 6:33 PM, theonevariable <theonevariable@gmail.com> wrote: