Setting up a UX department at an agency from scratch
17 Jun 2010 - 6:14am
5 years ago
I've been given the chance to set up a UX department from scratch at an existing digital agency.
The agency has about 70 really good people (designers, coders, the works) many of whom are interested in UX design. And at the moment we do a bit of usability testing and the odd bit of research. But my mission is to really put the user at the center of everything we do.
Obviously I've got a lot of ideas for how I want to approach it, but basically I'm looking for advice from anyone who's done this before.
If you've set up something similar, what do you wish you'd done from day 1?
If you work in a UX team at an agency, what do you wish you could change or wish was done differently?
What are some of the best ways to make people in the wider team aware of UX issues?
What are the really important roles required? How should the team be structured?
How should the day by day stuff run?
What's the best way to document processes, tools etc?
What's the best way to get the team behind a methodology?
How do you mix designers with researchers?
And just generally any thoughts, tips, ideas, encouragement, advice would be awesome :)