Re: [IxDA] design of help files

29 Jun 2010 - 10:08am
284 reads
hassan.schroede...
2009

On Tue, Jun 29, 2010 at 1:51 AM, Dimiter Simov wrote: > Barbara has summarised the essentials quite well. I will add a few things:

+1 to that, and I'll throw in:

1) Don't offer me "Go to the blaffer options page and ... " -- what? If you want me to "go" somewhere, link to it, especially if

2) The "help" was written for Version 1, we're now on Version 5, and "blaffer" has been renamed to "suxxors". And the options are all different. And the current layout doesn't match the screenshot.

Which brings us back to: the best help is not needing help at all. The existence of a separate "help" app is anti-agile, inherently doomed -- it'll never be updated in parallel with the app itself. New features will always trump correcting "help". In any known universe.

Oh, and not so much help as anti-help:

3) Actionable error messages, or nothing.

"The memory location 0x234f00b00 was written ambiguously." Awesome. It' not that I don't *want* to care, but, well... :-)

-- Hassan Schroeder ------------------------ hassan.schroeder@gmail.com twitter: @hassan

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