Decrypt a forever neutral rating from a usability test
18 Aug 2010 - 9:26pm
3 years ago
Today during my usability testing session, I encountered a user with "forever indifferent" results. I feel it may be interesting to share it with you guys.
The story is: during debrief, the user shared nothing except his occupation; no comments, no thoughts. The user finished all tasks successfully, and at an incredible speed, each step costing him no more than 30 seconds. I tried to communicate during the post-testing survey and casual chat, his rating is forever neutral, or no preference between two choices.
More information on the usability testing setup: this is a test of the navigation & IA of a recently redesigned website (still on staging server). During the test, my team did observe a few behaviors of the user, like "turn-to-search-box-first", but that's not enough.
It's the first time I had this situation. Any thoughts are most warmly welcomed. Thanks!