Could you rate those usability metrics?

14 Sep 2010 - 3:10am
4 years ago
3 replies
711 reads
ekayed
2010

hey guys, I was trying to rate usability metrics importance, that's my initial estimate, rate urs then post it

  • navigation [15%]
  • performance [15%]
  • functionality [15%]
  • error handling [15%]
  • consistancy [10%]
  • visual presentationn [8%]
  • content [7%]
  • help and documentation [5%]
  • branding [5%]
  • accessability [5%]

Comments

14 Sep 2010 - 12:20pm
holger_maassen
2010

Hi Elham,

I think I can understand where are you coming from and why you would like to have such a metric. But I'm so sorry that is as so often - it's depends on!

To return to your question ... Do you think that your metric fits if you have for example ... ?

 

  1. A microsite with a homepage and a few subpages (2 or 3 subpages)
  2. A e-commerce site for a high-level fashion brand ( haut couture fashion with overall just 10 to 20 articles )
  3. Intranet for an worldwide enterprise

 

I hope you get what I tried to say - It's always a matter of utility rating the significance of your aspects.

best wishes, holger

15 Sep 2010 - 2:49am
ekayed
2010

Hi Holger,

ty for the reply, I got ur point, I'm trying to get a unified UX grading schema and u r saying it doesn't work that wayi.e. for an e-commerce website branding would jump from importance no 9 to no 2. Do u think I should creat different priority for different website type?

let's say I wanna rate those metrics on an ERP app wt would be ur rates?

Thanks,
elham

15 Sep 2010 - 3:05pm
holger_maassen
2010

ERP  = Enterprise Resource Planning ?

Such an application / system is very complex and hard to please - because there are so many task, aims and subjects ...

 

 

  • Financials
  • Distribution
  • Human Resources
  • Product management
  • CRM
  • Warehouse Management
  • Supply chain
  • Decision Support


sometimes

  • Purchasing
  • Manufacturing
  • Distribution

 

And so many different users with different needs and expectations -  but - if you work in this line of business you know this much better than I do ...

But if you are like to have my rate - I would do it this way ...

 

MOST IMPORTANT:

 

  • content (in time, relevant for the individual user and task, ... etc.)
  • reliability
  • utility and functionality 
  • performance
  • supportive structure / navigation

 

VERY IMPORTANT:

 

  • error handling

 

ALL THE ELEMENTS have to be supported by:

 

  • consistancy and functionally adequate visual presentation

 

IF YOU THINK ABOUT ...

 

  • help and documentation - apart from online activities ... you should imperatively think about to take offline measures and offline actions during your launch-phase

 

IMPORTANT:

 

  • accessability  ( keep in mind - the most of all worldwide enterprises have a high standards and requirements regarding accessability)

 

NICE AND GOOD TO HAVE:

 

  • branding  ( because it will increase the closeness to the enterprise and sometimes also the joy of use)

 

 

 

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