hey guys, been searching for a while and those are the best collection of checkpoints I could get , just thought to share it with you .
users accomplish intended tasks at their intended speed? Is the system
performance fast enough for the users?
time appropriate to content, even on a slow dial-in connection?
a.Know the user, and YOU are not the user,
interface should conform to detailed requirements, system should convey a clear
sense of its intended audience?
system should speak the users' language, with words, phrases and concepts
familiar to the user, rather than system-oriented terms. Follow real-world
conventions, making information appear in a natural and logical order.
should not have to wonder whether different words, situations, or actions mean
the same thing.
the system have a consistent, clearly recognizable "look-&-feel"?
Is it visually consistent even without graphics?
there tasks that users will want to perform that are not currently supported by
application and services?
better than good error messages is a careful design which prevents a problem
from occurring in the first place. Either eliminate error-prone conditions or
check for them and present users with a confirmation option before they commit
to the action.
and how many errors do users make when interacting with the system?
the user recover from errors? What do users have to do to recover from errors?
For example, Error messages should actually mean something to the user and tell
the user how to fix the problem.
there a convenient, obvious way to maneuver among related pages, and between
different sections? Architecture – it's 80% of usability, Build an efficient navigational
structure. Remember – if they can't find it in 3 clicks, they're gone. Shorten
the distance between the user and the goal.
the user at a disadvantage for not knowing certain keyboard shortcuts? A user
has the right to know all major and minor keyboard shortcuts and features of an
the user's memory load by making objects, actions, and options visible. The
user should not have to remember information from one part of the dialogue to
the links obvious in their intent and destination?
entry into the system
service is in remarkable place so user's doesn't miss service exist and
requested it from another dept(i.e. request customer support from the sales
control and freedom; Support undo, redo and "emergency exit", so that
in each page user knows where he is and where to go next and can return back
traffic through your system. Which pages pique user interest? Which pages make
users leave? Adjust your system accordingly.
system helps its visitors accomplish common goals and tasks.
functions are integrated with offline business processes.
the users apply the knowledge that they might have gained from using
by the novice user—may often speed up the interaction for the expert user such
that the system can cater to both inexperienced and experienced users. Can a
one size fits all approach be used?
of system status: The system should always keep users informed about what is
going on, through appropriate feedback within reasonable time, task progress is
clearly communicated (e.g., success pages or email updates).
system and applications adhere to common security and privacy standards.
and multimedia add value to the experience. The design should engage and guide
user's eye and mind effectively?
page length appropriate to system content?
the application use standard “look& feel”? And the system is moderate in
its use of color?
is appropriate to customer needs and business goals and help user to make a
is complete, up-to-date, accurate, with no redundancy, consistent, work as
integrated whole and should not contain information which is irrelevant or
are distinctive, descriptive, balanced
across multiple languages is comprehensive.
the technology limitations: Identify and optimize for target browsers and user
there an easily discoverable means of communicating with the author or
it accessible to readers with disabilities?
for use of the system should be visible or easily retrievable whenever
appropriate. Even though it is better if the system can be used without
documentation, it may be necessary to provide help. The information for the decision
needs to be there when the decision is needed. (Personas- )
documentation should be easy to search, focused on the user's task, list
concrete steps to be carried out, and not be too large and users can actually find
the solutions they seek in these materials?
system provides visitors with an engaging and memorable experience.
visual impact of the system is consistent with the brand identity.
system delivers on the perceived promise of the brand.
system leverages the capabilities of the medium to enhance or extend the brand.