Any experiences and insights on CARD or CUTA method?
6 Nov 2010 - 3:15pm
4 years ago
I recently used CARD method with soem modifications to help end-users of an application project their future workflow for a system that was being re-designed and articluate the requirements about the system within the context of the scenarios that were generated .
I got mixed results on using the method. I think it was a good way to structure eliciting scenarios with users and eliciting particulars such as " thoughts, worries, concerns" and " strategies" . However , I realized that users rarely liked to sit down and write on the cards or move them around, ( therefore , actually by the end of the 2nd session I was doing all the work! ) . The other thing I felt , was that users really don't think in the terms of deconstructing the workflow as the cards try to make them to . They seem to be more comfortable sitting back and talking. They are responsive for being probed for the particulars the cards suggest, but they dont seem to like to sit down and do that analysis on their own.
I would love to hear what your experiences and insights have been on the CARD method.