Hi all,I have an advice to ask you. I would like to know which are, according to you, the companies that nowadays convey a great service trough multiple touch points.Thank you,Best,Alice
Zappos has impressive customer service via the web (site/live chat/Twitter) and phone. And if you've meet anyone from Zappos in person they're extraordinarily helpful. Just take a look at their Twitter favorites to see feedback from satisfied folks: http://twitter.com/Zappos_Service/favorites.