I'm looking for strategies to quiet legal nerves about doing design research in people's homes or cars (contextual inquiry, field studies, etc). Their main worry is safety: is someone going to go nuts and hurt you if you visit their home? And then what?
Now, I know that's silly, but I think some quick testimonials from innies who have performed field studies many, many times for many, many years for their company (not as an external agency) would help. Why innies? Because we want to perform this kind of design research ourselves and feel it's crucial to educate the entire company about it's value. We want to move toward cross-disciplinary design teams that translate business needs into strategy. Owning the user research helps build more empathy among everyone making a new product.
So: who can testify? Is safety a concern? In what way? What have you done to mitigate it?