ANN: Steve Portigal's new book-in-progress--The Art and Craft of User Research Interviewing
26 Jan 2011 - 11:40am
(Everyone, apologies for any duplicate postings you may receive. Here's the official announcement from Rosenfeld Media for my new book-in-progress. I'm so excited! /SP)
Interviewing users is fundamental to user experience work but, as Steve Portigal cautions, we tend to take it for granted. Because it's based on talking and listening, skills we think we have, we often wing it. Sadly, we miss out on many of the wonderful opportunities our interviews should reveal.