Remote usability testing

28 Feb 2011 - 3:35am
3 years ago
3 replies
1966 reads
Graham Sear
2010

Hi,

We're doing some usability testing for our new website with the current approach to be: think aloud in a lab with eye-tracking. I'm exploring some cheaper alternatives, and aside from doing it myself and recruiting people I've been looking at some remote usability testing.

I've been looking at usertesting.com, loop11, userzoom. Has anyone had much success with these and what would they recommend?

N.B. There are a few threads on this subject on IxDA but most are about 8 months out of date and assume there will be more resources available for this now. http://www.ixda.org/node/24054 http://www.ixda.org/node/16359

Thanks

Graham

Comments

28 Feb 2011 - 5:21am
gavinwye
2010

Graham

I recently asked a similar question on the UX Brighton (UK) list here's the post http://groups.google.com/group/uxbri/browse_thread/thread/8e37d61f49638fa5

The conclusion I came to was use a remote unmoderated tool like Loop11, Webnogropher to identify problem areas and then use something that gives you actual insite like http://www.whatusersdo.com to acutally observe the problem.

But I'd rather be watching the user than doing remote. Have you looked at an alternative to expensive lab testing like http://silverbackapp.com/

Gavin

28 Feb 2011 - 8:51am
Amy Silvers
2007

The Remote Usability website and Liz Bacon's spreadsheet of remote testing options, both referenced in the earlier threads, remain excellent resources. I also recommend ClearLeft's decision tree:

http://www.flickr.com/photos/clearleft/4931570875/

I don't think it's completely comprehensive, but it's very thorough and useful.

27 May 2011 - 2:56pm
bkillam
2010

If you can do in lab over remote, by all means do it. Forget the eye tracker (not that useful and expensive if you don't own one) and forget think aloud (way too many issues) Do task based testing but interrupt if you need to check out a possible issue. Your cost will go way down and your value will go up.

Bill

Bill Killam, MA CHFP/CUXP President, User-Centered Design, Inc. 20548 Deerwatch Place Ashburn, VA 20147 703-729-0998 (Office) 703-626-6318 (Mobile) http://www.user-centereddesign.com

On Feb 28, 2011, at 4:50 AM, Graham Sear wrote:

> Hi, > > We're doing some usability testing for our new website with the current approach to be: think aloud in a lab with eye-tracking. I'm exploring some cheaper alternatives, and aside from doing it myself and recruiting people I've been looking at some remote usability testing. > > I've been looking at usertesting.com, loop11, userzoom. Has anyone had much success with these and what would they recommend? > > N.B. There are a few threads on this subject on IxDA but most are about 8 months out of date and assume there will be more resources available for this now. http://www.ixda.org/node/24054 http://www.ixda.org/node/16359 > > Thanks > > Graham > >

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