tracking time on task - web app

19 Apr 2011 - 11:36am
5 years ago
1 reply
1847 reads

I'm working with a team where we want to be able to show improvement, decreased time on task, after we re-design the UI. I want to track time on task for a web based application. Has anyone captured time on task, and possibly click and scroll data from a particular web app? How do you pull the data for that app out of all of the other web related work that person may be doing?


Thanks for your insights,



19 Apr 2011 - 12:27pm
Dana Chisnell

Is the task they're doing normally timed in real life? If not, it doesn't really matter. You might want to track wrong turns and task failures / successes rather than time on task.

If it is a timed task (like clearing a question from a customer support queue), then the classic way to do it by hand. From the time the participant says "I'm starting," to the time they say, "I'm done." Or from a specific event within the software to another specific event in the software. The problem with instrumenting the software to keep the time is if the end event happens by accident.


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