Tips for Performing a Multiple Channel Usability

31 Aug 2011 - 9:23am
3 years ago
1 reply
1548 reads
Brian Sullivan

My cleint wants me to perform a mulitple channel usability test, where we might have someone print a boarding pass on the web, go to a kiosk to print a luggage tag, and use their mobile device to pick their seat.  I think it is best to do this kind of scenario type testing, where I can view the person.

Has anyone ever done a test like this before?  What advice do you have for me?


16 Dec 2011 - 6:14pm
Dana Chisnell

Brian, did you ever end up doing the "multiple channel test"? I'm curious about what you ended up doing. 


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