new book: Service Design (Polaine, Løvlie, Reason)

(apologies for cross-posting)

Greetings; just a note that Rosenfeld Media released its newest title yesterday. FYI...


SERVICE DESIGN: FROM INSIGHT TO IMPLEMENTATION
  by Andy Polaine, Lavrans Løvlie, & Ben Reason; foreword by John Thackara
  Rosenfeld Media; March, 2013. 216 pages.
  http://rosenfeldmedia.com/books/service-design/

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

  Book site: http://rosenfeldmedia.com/books/service-design/
  Table of contents: http://rosenfeldmedia.com/books/service-design/table-of-contents/
  93 Illustrations: http://www.flickr.com/photos/rosenfeldmedia/sets/72157632731881073/
  FAQ: http://rosenfeldmedia.com/books/service-design/faq/
  Testimonials: http://rosenfeldmedia.com/books/service-design/testimonials/