Pleasant Surprises

12 Aug 2013 - 1:58pm
2 years ago
4 replies
6794 reads
Charles Hannon

I am interested in collecting examples of pleasant surprises in interaction design--primarily screen-based, but not exclusively.

An example would be when I was trying to figure out how to increase font size on my daughter's Kindle touch. I tried pinch-out and it opened the font size controls.  

Another way to think of this is based upon prediction and expectation--when we expect an interface to behave a certain way and it does, we feel good about it. When it doesn't, we can experience anxiety. I am looking for examples where the interaction does not go as we expect but the result is pleasure--not anxiety.



12 Aug 2013 - 2:27pm
Kivi Shapiro

There's been discussion about this in the field recently.  Try using the keyword "delight" and you should find some good stuff.


12 Aug 2013 - 3:11pm

Here is a really great book on the idea that good design is not just about affordances but also about emotion and feelings: by Don Norman and I also refer to which is by Mihaly Csikszentmihalyi. The use of design patterns also help users to feel unconsciously comforted (dont make me think).  

12 Aug 2013 - 3:23pm
bjh nyc

Using an iPhone 5 with iOS 6.1.4.

When attempting to copy and paste text between apps, I am able to double click the home button to open a drawer that has the most recently opened apps. A pleasant surprise because now I can skip steps (closing the app by clicking the home button once, finding the next app within pages, selecting app) and use the keyboard less.

13 Aug 2013 - 3:50am
elliot roberts

Here's an interesting part to a recent article on this subject

"orange juice company Tropicana saw an opportunity to both provide a valuable service to consumers and promote its beverages when it learned a community in the Canadian arctic, Inuvik, had been without sunlight for more than a month. Tropicana decided to bring these people an artificial sun to brighten up the town. In addition, employees of the company provided excited on-lookers with Tropicana juice. "

Here's the full article

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