The ideal Digital Product Manager will have proven experience envisioning, developing and managing digital roadmaps and aligning them to the longer term vision. They will have come from a leading and progressive financial institution or e-commerce based business. The PM will act as VOB (Voice of the Business) and VOC (Voice of the customer) for the products they develop and manage. They will look for multiple opportunities to enhance, invent and plan innovative digital products and services our members love to use.
Manage end-to-end product digital product lifecycle.
Define, analyze and communicate product roadmap aligned with business objectives and supported by business cases, market research, customer data and competitive gap analysis.
Create member loyalty through innovative quality driven digital product features.
Translate customer needs and technology directions into new features and services
Engage closely with engineering & design teams to help determine the best technical implementation methods as well as a reasonable execution schedule.
Engage with sales & marketing to support product launch & sustainment activity
Gather customer feedback to validate that the product works against stated metrics.
Prioritize and deliver necessary enhancements.
Develops programs to support customer adoption of online products and services
Monitors e-channel performance and makes recommendations for improvements.
Work as a Product Owner in an agile team, specifically documenting user stories, acceptance criteria and user interface design.
Perform regular gap analysis to ensure our products and services exceed other marketplace options.
Experience in both Agile and Traditional Software development models.
May lead and direct the work of others; will share DPM practices with others in a mentoring capacity.
UX/UI Design experience
Experience w/ Digital Product Management
Experience w/ Managing Vendor Relationships.
Experience w/ Client Relationship Management.
Experience w/ Full Product Lifecycle Management.
Microsoft Outlook Contact Management Systems
Microsoft Excel Spreadsheet Software
Microsoft Word Processing Software.
Location: Scottsdale, AZ
Type: Fulltime /Direct Hire
PRIMARY DUTIES AND ACCOUNTABILITIES
Participate in enhancement discovery sessions, assist in defining business requirements, and interpret user goals/priorities to provide all requisite User Centered Design (UCD)/Interaction Design assets - from ideation to personas.
Work with cross-functional project teams including Project Sponsors and Stakeholders, Visual Designers, Analytics, and Developers within a UCD framework to ensure delivery of top-tier UCD work products
Author Competitive Benchmarking and Heuristic Analyses to outline improvements focused on increasing site usability/performance
Define target audience profiles in collaboration with the Business Intelligence team for each project
Craft User Journeys, applying specified user research and target audience needs to craft the overall Interaction Design
Use process artifacts to define how the website is used in the context of target audience goals and project aims
Create Wireframes and Information Architecture specifications that detail website structure and navigation, guide interface design and IT implementation, and facilitate Usability Research and Visual Design (and/or review 3rd party Interaction/Visual Designs for usability best practices to confirm that final products achieve project objectives)
Partner with analytics resources to capture, synthesize, and leverage insights from customer insights tools:
Gather and analyze website data to understand current site experience opportunities, extracting usability and ecommerce data from customer insights tools (Omniture, iPerceptions, Tealeaf, and other web survey tools) and creating recommendations and action plans for improvement based on findings
Collaborate with Business Intelligence team to identify complementary research method opportunities
As appropriate share data and learnings across the organization and initiate projects - based on findings
Plan, facilitate, and manage usability evaluations conducted internally (live interviews using paper and functional prototypes across website and mobile web platforms)
Plan, facilitate, and integrate findings from usability evaluations conducted via external usability labs
Prepare appropriate UX reports (e.g., Usability Test Reports) and collaborate on/contribute to multi-disciplinary reports (e.g., Reports of Recommendations) based on usability best practices
Socialize Usability Research findings
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
Web-based portfolio of work samples demonstrating ability to document user experience in ideation, planning, prototyping, wireframes, visual design, specifications, and production via Wireframes and Information Architecture specifications, process artifacts, and design specifications
Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design framework, concept visualization, problem-framing, and design principles
4-6 years of professional experience with Interaction Design including multidisciplinary e-commerce and/or site usability (including mobile platforms)
Expertise with Interaction Design prototyping tools, such as Visio, Apple Keynote and/or Axure, used to create "lo-fi" prototypes to share in a fast, iterative manner
Familiarity with Visual Design tools such as Photoshop, Illustrator, Dreamweaver
Knowledge of website analytics and/or customer experience management software skills
Excellent Interaction Design skills as demonstrated by work products (Visual Design skills a plus)
Excellent prototyping and/or web analytics skills
Position: UI/UX Developer
Location: Chandler, AZ
Type: Direct Hire
Experienced UI/UX developer
Portfolio that represents a range of developed websites and services.
Experience designing and implementing web-based applications
Strong communication skills.
Experience with responsive design implementation.
Experienced with mobile app development
Experience with drafting and visually communicating UI design concepts