My name is Ivo Santos and I’m doing a dissertation the goal of which is to understand how Personas and Scenarios described in literature are applied by practitioners and researchers. The following questionnaire will enable me to deepen my understanding of this subject. Therefore your participation is extremely valuable to me.
I'm part of a team working on a redesign of our company's online banking platform. The current platform is hosted by a third party so there are no analytics about user behavior once a customer logs in.
I read a few threads on IxDA about the process of creating personas and using a modelling / plotting method to understand competencies etc, and I was wondering if anyone could recommend any "excellent" books on this topic.
Also, any recommendations on books for creating scenarios as a follow on process would be helpful as I'm looking for some linkage tools and processes in this area e.g. Research > Personas > Scenarios > Metal Models
Hi all, sorry for the cross-duplication--just my once-a-season plug for Rosenfeld Media's upcoming UX workshop series (http://rosenfeldmedia.com/workshops/ ). As always, they're very practical and engaging, with lots of hands-on exercises, and intimate (typically capped at 50 per workshop). This season we've assembled an amazing line-up of day-long workshops and instructors:
Any practical tips on how to design in a user-centered manner for a part of your user base you just cannot get more than second-hand accounts for?
In addition to second-hand accounts we of course have access to event logs that record user behavior, but this tracking cannot be tied to a this elusive user group with any reliable accuracy (i.e. we know they're there, we just don't know which ones they are).
I work for a company in the healthcare vertical. We are
designing a SAAS product to be released in the next 6-12 months. Though this product
does tie-in ‘somewhat’ with an existing product, we basically have no idea who
the audience might be for the product.
Is it possible to create personas to help influence the
design of this product when we don’t know who the audience might be?
I'm curious how often you revisit and/or update personas for long-term use.
Right now, I'm considering making a few revisions to personas that we've created a while back (that was nearly 18 months ago and we newer information we'd like to incorporate) and this got me wondering how other IXDAers approach the persona life cycle.
Do you revisit your personas periodically? If so, how often do you find this to be valuable?
I am wondering if except for the already well known, whiteboard, sticky notes, markers and large sheets of paper are there any digital tools available to facilitate the collection/analysis of data, creation of personas and of course of scenarios in a shared environment?!
If you are not aware of such a tool, what are the pieces of software that you'd use together in order to satisfy such goals?!
I have found a couple of videos showcasing a prototype for a touch responsive interface created at Stanford that aims at becoming such a tool