cultural

Cultural change is the first job of most design managers ...

I received the below message. I bet Jakob Nielsen gets a gazillion of such
e-mails every day. Anyway, the gist of it is ... "How dare you claim to lead
us if your site looks like such crap?" Like I said, I bet Jakob gets a
gazillion of these every day.

So after my message is my response tot his person. The gist of that is to
say ...