If you are an experience design professional passionate about Search,
you must attend the Enterprise Search Summit in NYC May 11-12. I have
spoken on designing social search in the enterprise as well as designing
search experiences a few times at this conference – and it really is
the best conference around this problem space. Our good friend Peter Morville will be one of the keynote speakers talking about Search & Discovery Design Patterns. Again - this is pretty cool.
Let's say you have a browsable hierarchical taxonomy of categories. These categories can be up to like 7 deep, and number in the hundreds. A user can expand and contract the various trees of categories. Clicking on one of the categories will take you to a page detailing the category.
About to design a search results page for a site search, which will include Best Bets (results that are promoted manually for particular search terms). I'd appreciate your thoughts on whether the Best Bets should be:
integrated into the 'organic' search results, or
shown separately, in the same way that Google and other search engines show their paid results separately from the paid results.
The Best Bets are not ads - they are an attempt to provide better results for the user.
Search is among the most disruptive innovations of our time. It
influences what we buy and where we go. It shapes how we learn and what
we believe. It’s a wicked problem of terrific consequence and a
radically cross-disciplinary, creative challenge. In this talk, we’ll
define a pattern language for search that embraces user psychology and
behavior, multisensory interaction, and emerging technology. We’ll
identify design principles that apply across the categories of web,
e-commerce, enterprise, desktop, mobile, social, and realtime.
I am working on a digital music site and today our team got into a
debate regarding the functionality of 'Browsing Artist -
Alphabetically' on the Homepage.
Although our Search functionality is pretty tight with predictive
drop-down with first 3 characters and refreshes as the user types in,
we were thinking if Browse Artist by Alphabetical order can give that
value in discovering new Artists..
Most of the music sites (Mog, emusic and so on..) has the Browse
Artist with Alphabetical order, I still wonder what kind of use cases
would strongly demand Browsing Artists by Alphabetical or
I am doing some research into FAQ search tools 'best practice' and
am struggling to find research material that covers this. Does
anybody know of any research that covers presenting FAQ's
alternatively by category and most popular and establishes which
method is more effective and in what situations this is the case?
Also would be great if anybody has any personal experiences and / or
opinions regarding this issue.
Please send links of any good FAQ search tools you can think of.