(Everyone, apologies for any duplicate postings you may receive. Here's the official announcement from Rosenfeld Media for my new book-in-progress. I'm so excited! /SP)
Interviewing users is fundamental to user experience work but, as Steve Portigal cautions, we tend to take it for granted. Because it's based on talking and listening, skills we think we have, we often wing it. Sadly, we miss out on many of the wonderful opportunities our interviews should reveal.
So it turns out that I have a discount coupon for nostarch.com, an online bookseller. I look at their site and come across "The Art of Interactive Design" by Chris Crawford. So, has anyone read this book? Is it worth picking up?