27 Jan 2012 - 9:10am
4 years ago
3 replies

Piloting end-to-end UX process for IT staff on intranet

I have been asked the question today

Will completing an end-to-end UX process for IT staff on the proposed intranet as an initial pilot cause any detriment to future user-centred design on the system?

This is an enterprise intranet and it has been estimated that there will be around 10 processes that will take place. It will have transaction points that will include the following:

16 Feb 2011 - 2:02pm
5 years ago
8 replies
Diana Wynne

calling all wiki design gnomes

Hi all,

I'm cleaning up a 5-year-old wiki for a client and have been running into the usual tensions between imposing order (through better design and IA) and maintainability.

It's an internal resource for an IT group, and has been a very successful repository for specs, meeting notes, and requirements docs, despite how primitive the MediaWiki platform is. 

Has anyone worked on a project like this recently? I've done similar work on intranets and internal apps for corporate clients, but this is significantly more collaborative and non-hierarchical. 

18 Jan 2011 - 3:50am
3 years ago
6 replies

Help with intranet user research


I was wondering if anyone had any advice or experience when it comes to intranet user research? Currently I am conducting a number of user interviews with colleagues across my company, but I am starting to question the size of my sample, and also how best to analyse the research.

13 Jan 2011 - 5:02pm
5 years ago
3 replies

Personalized Dashboard: Widgets & Modules

All -

I am designing a portal that allows the user to add mutiple widgets/modules to their personalized dashboard. I've done extensive user research, but I am unsure if the widgets/modules should be pre-populated with data. The argument against this is the widgets/modules are highly customizable to the point where it is hard to predict what a particular user type needs in each widget/module.

13 Sep 2010 - 1:25am
6 years ago
3 replies

IntrAnets: Remote usability software

Hi all. 

It occurred to me that most remote usability software (e.g. remote observation tools like moseflow, surveys etc) are made to run on the IntErnet.

However, if you're testing on the IntrAnet, you won't have access to the Internet and therefore these tools don't work.

One option is to have these software hosted on a local server within the IntrAnet. However,  most of these solutions only work on the Internet and have no option for local hosting. 

27 Apr 2010 - 3:04pm
6 years ago
2 replies
hilary b

Intranet best practice

Hi there,

I'm starting work on an intranet redesign project and am after some examples of good intranet design in the last few years (most examples I have found are 2002 and older). Public & financial sector examples would be a bonus. Any suggestions welcomed

18 Sep 2009 - 10:56am
7 years ago
1 reply

Intranets: Portal and Portlets or Dashboards

I've been tasked with developing the requirements and UX for an
Intranet. The IT folks are talking about a portal model with the
multitude of legacy applications fully integrated as portlets.

I think that a personalized dashboards with single sign-on and links
to apps is OK with info feeds to the dashboard as appropriate.

My fear is that the portlet approach is too complex to successfully
design and implement. This sounds like the type of project destined
to fail. I was wondering if anyone has evidence-based POVs on Portals
vs. Dashboards from a UX / Usability / Project success viewpoint.

28 May 2008 - 10:40am
8 years ago
3 replies
Catriona Lohan-...

Portal Best Practices

Does anyone have any good insights to share on Portal Development and
Best Practices?

Many Thanks


Catríona Lohan-Conway
User Experience Architect
917 405 5127
clohanconway at

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