contextualinquiry

9 Feb 2010 - 9:56am
0
4 years ago
9 replies
Jeremy Kriegel
2009

Localized UX research in France or doing research in another country and language

does anyone have any general experiences to share about doing research
in another country in a language no one on your team speaks?

More specifically, has anyone used any research agencies in France?

23 Nov 2007 - 1:03pm
0
6 years ago
5 replies
Pawson, Mark
2007

Can Contextual Design be used to define a business process

Well its November and time to reorg the corporation again:)
We are looking at ways to integrate UCD with Business Development. Specifically we are looking at using methods such as K. Holtzblatt's Rapid Contextual Design to develop a new process, rather than a product, that creates a positive user experience for customers transitioning from a legacy application to a new generation product. We are thinking of doing contextual inquiry to understand the decision process customers go through so we can identify what makes them decide to transistion, what are the pain points etc.

21 Aug 2007 - 12:14pm
0
7 years ago
7 replies
bminihan
2007

Survey Dilemma

This falls under the "other duties as assigned" category...

Our executives have asked my team (UCD & Web Analytics) to conduct a survey of "end users and business & IT stakeholders" (exact words) to collect data that will be mapped to proposals to migrate our email, calendar, web portal, team collab and real-time collaboration tools to either a full IBM stack or Micrsoft stack. We currently use Notes for email, calendars, meetings, team collab & Sametime for instant messaging and screen-sharing.

17 Oct 2005 - 4:02pm
0
9 years ago
20 replies
russwilson
2005

Another way to uncover users' latent needs?

After reading a fair amount on ethnography, empathic research,
and other methods targeted at getting inside the user's mind,
I'm wondering if it wouldn't be "easier" to approach it from
the other side: to train users to communicate their latent needs.

The techniques mentioned above can be costly to implement,
and users' domains, in some cases, can be difficult for a designer
to completely understand.

DESIGNER ----/tools/----------------------> NEED <---/??/---- USER

Is anyone aware of research on training users to uncover and communicate
their
latent needs?

29 Jul 2005 - 3:42pm
0
9 years ago
16 replies
Mauro Cavalletti
2005

Ethnographic research methods

Hi,

I am looking for structured methods of ethnographic field research (video or
not), or other types of research methodologies to get insights on users
behavior in context.

Does anyone have experiences that could be shared? I would like to know pros
and cons if possible.

Thank you all.

Mauro Cavalletti
Creative Director
Organic, Inc.
New York
212.827.2212
www.organic.com

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26 May 2005 - 8:38am
0
9 years ago
5 replies
liyazheng
2005

Interviewing Techniques

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