Zappos has a great example of a Solution Selling module that they call "Shop by" which allows their customers to shop for a specific "complete look" based on their fashion style. Crate and Barrel has a similar module when you get to the product level. What other examples of Solution Selling modules are out there?
Last summer I presented a piece at the Service Innovation Design & Dev conference in Chicago. Topic was Service Tools For Innovating Chronic Disease Management. Worked with a great team of IxD and Design Management grad students at University of Kansas. Employed varied research and interaction methods to better understand those either suffering from chronic diseases or at risk for chronic disease. This spring we're picking up where we left off, prototyping and testing the actual tools with patients at St.
I've been watching the growth of contextual awareness in mobile apps
recently.... There are several GPS, positionally aware apps... but I
wonder where else this contextual awareness can go? What else do
people want to know about their social networks beyond location
awareness? Events and shared interests are well traveled... In
general, the more (reliably) connected mobile devices become the more
opportunity for contextual awareness of the world around me...