30 Sep 2014 - 9:27pm
Posted in:
Rodrigo Sanchez

NYCUXPA Presents: Bill Albert - Measuring the User Experience: A Workshop on Usability Metrics - Sat 10/25/14 @ Pace University

25 October 2014
8:30 AM - 4:30 PM

Pace University
One Pace Plaza
New York, NY 10038
Lecture Hall West, 2nd floor

In this one-day workshop, you'll learn how to use a wide variety of user experience metrics as part of everyday work. Bill Albert, co-author of the first ever book on this subject, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, will lead the workshop.

18 Apr 2011 - 12:14pm
5 years ago
1 reply
Jef Lippiatt

Metrics or Experience related to making Tealeaf play nice with jQuery?

I am looking for some insight or information on how to make jQuery work within the framework of Tealeaf.

I know that jQuery is a widely adopted javascript library and that many large companies use Tealeaf to track metrics. There has been some concern raised that jQuery scripts will break the Tealeaf tracking from the back end and that we will lose start to end transactions for tracking: drop offs, click rates, etc.

18 Feb 2011 - 4:12pm
5 years ago
2 replies

Great agency portfolios and metrics?

does anyone have examples to share of great agency portfolios? I've found a lot of info in the archives about personal portfolios, but I'm interested in seeing what other companies are doing to promote their work. I'm not interested in really flashy, artsy portfolios - more about the data. what kinds of metrics are companies providing to show the value of their work? how are they telling their stories in compelling ways? thanks in advance for any suggestions!

28 Feb 2010 - 9:51pm
5 years ago
2 replies
Bill DeRouchey

Livia Labate - Ceci n’est pas une KPI

“What are the Key Performance Indicators of a succesful user experience?” asked the business stakeholder, “It depends” answered the wise interaction designer…

Inquiries about measuring or managing anything seek to answer an underlying question: How do we know we are doing a good job?

(So, how DO you know you are doing a good job in the work that you do?)

4 Feb 2010 - 9:47am
6 years ago
1 reply
Liam Greig

iPhone Design Metrics

Hi All,

I have been digging in on a big iPhone application project for the
past couple of months and having a blast. During this time, the
company I work for has also been working hard to develop a set of
metrics to help measure the value of UX within the organization. Last
week I was asked to contribute by researching / proposing a set of UX
metrics specific to the iPhone.

I have spent some time digging around various posts, threads and
articles this past week and there are seems to be a vast number of
approaches and opinions to UX metrics in general.

6 Mar 2009 - 4:24pm
7 years ago
7 replies
Alan Cox

Design/UX goals in your company

As it grows, the company I work for is becoming more metric-driven.
Ultimately, I support the idea of having goals and metrics that help
us understand whether we're doing good work, the right work, etc.

I don't expect goals & metrics to ever tell the whole story; the
world is squishy and numbers are unlikely to paint a completely
honest picture. I do think, however, that they'll help us start
conversations and give us something to shoot towards.

I'm curious: what type of goals and metrics exist in your company
that are related to good user experience and good design?

23 Oct 2008 - 9:05am
4 years ago
2 replies

3 (not 6) Metrics for Managing UI Design

This is the follow up to the original post on metrics for managing UI design
(what we
finally chose to use based on feedback from IxDA members and team members):

I received some fantastic comments on that post and I want to thank everyone
taking the time to provide their input.

Best regards,

Russell Wilson
Vice President of Product Design, NetQoS

18 Aug 2008 - 11:52pm
8 years ago
8 replies

6 Metrics for Managing UI Design

I've been working with my team to devise a small set of metrics (don't want
overkill) to help both guide our efforts and measure our progress. Please
take a look at my post if you have any interest in this area and comment. I
would love to get feedback on metrics that others are working with.

Russell Wilson
Vice President of Product Design, NetQoS

13 Nov 2006 - 4:57pm
9 years ago
24 replies

IxD Metrics

Hi all,
Forgive me if this has been talked about on the list and I missed
it. But... I've had several discussions with folks recently about the
evaluation of "good" interaction design. One side of the debate seems
to side with efficiency metrics: completion times, error rates,
reduced interruptions, etc.

25 Aug 2004 - 2:01pm
12 years ago
1 reply
Clay Newton

Navigation metrics

Hi there,

I am doing some prototype testing on a set of navigation paradigms and
as a preliminary step, we are looking to narrow the candidates down
from about 7 to 3. We will be ranking each against a set of
qualitative metrics to make this reduction in scope more objective.

A little background: We have a suite of legacy desktop apps that were
first designed and built about 12-15 yrs ago. They were initially
built for the Mac, and later used the Altura libraries to port them
over to the PC.

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