I am from South Korea and studying new media advertising in the U.S. I am really confused about the UX career responsibilities. There are so many titles such as planning, UX, research, usability and human factors. Is there a difference between planning and UX and research and usability and human factors – or is it all the same job?
As an example of the far-reaching impact of interaction design, I recently wrote about the Boston MBTA subway system and the Charlie kiosks that are used to purchase fares. Every day, hundreds of thousands of people ride the Boston subway and many of them are confused and frustrated by the interaction design of the kiosk.