I'm embarking on a website redesign with a nonprofit that works with enterprise to incorporate sustainability practices. I'd like to do internal stakeholder interviews to discover what their expectations/ higher end goals are for the new site.
Does anyone have experience with this kind of interview (I've mostly done end-user contextual interviews for consumer products), have input on how to communicate with stakeholders, what kind of questions yield the most valuable anwers, etc?
Heres my take on a key first step in the development of any
functional spec the identification of stakeholder requirements.
Let's start by defining the term 'stakeholder'. A stakeholder can
be anyone who has an interest in the successful completion of a
project. This may include the individual(s) authorizing the project
as well as the folks who will actually be using the application. Once
you have identified the stakeholders, at a minimum, you'll need to
get answers to the following questions:
Has anyone provided UX / usability services to a city or local council,
- Road / sidewalk design and maintenance
- Road signs - locations, standards, maintenance
- Navigation signs - to local sites, main roads, points of interest
- Traffic calming
- Pedestrian crossings
- Shared spaces
- and in general, how to make cities more walkable, safe, and a great
place to live.
I'd like to hear your experiences, war stories, and how you convinced the
city that they needed you (or did they "get it" from the start?)