airlines

5 Nov 2009 - 2:19pm
0
5 years ago
2 replies
Alan James Salmoni
2008

Corporate culture and IxD

A couple of articles to illustrate:

http://dustincurtis.com/dear_american_airlines.html
http://dustincurtis.com/dear_dustin_curtis.html

Has anyone here had the same or similar experiences as Mr X?

Briefly, Dustin Curtis came up with a redesign of the American
Airlines website because of his perception of a poor customer
experience. A UX Designer from AA replied discussing the difficulties
of getting good work out of the door because of corporate culture.

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