After reading a fair amount on ethnography, empathic research,
and other methods targeted at getting inside the user's mind,
I'm wondering if it wouldn't be "easier" to approach it from
the other side: to train users to communicate their latent needs.
The techniques mentioned above can be costly to implement,
and users' domains, in some cases, can be difficult for a designer
to completely understand.
DESIGNER ----/tools/----------------------> NEED <---/??/---- USER
Is anyone aware of research on training users to uncover and communicate
their
latent needs?