TOPIC: "Talking to a Machine" by Phillip Hunter, VP of application design
and development at SpeechCycle
WHEN: Wednesday, March 26th, 6:30 - 8:00 p.m.
WHERE: In lower Manhattan; full details provided on RSVP
RSVP: Send e-mail to nyc-rsvp (at) ixda (dot) org. In the subject line,
please include "RSVP for March 26 event".
ABSTRACT and BIO:
Hate. Perhaps the strongest and darkest of our emotions. It pours out as
most people describe how they feel about interactive voice response (IVR)
systems. Why do people expect such a bad experience from these systems?