I am working on justifying the cost of field studies. I was curious if anyone has data on how much field studies save in the long run.
- I was curious what the average cost of a flaw in workflow.
- I know there is data around the cost of a bug/defect, but can't seem to put my finger on it.
- I wish you could capture the value of the client perception piece (watched us, found it, fixed it --> before launch)...don't know how to quantify this.
Ideas? Does any know of research/resources in this area?
Thanks!
Becky Reed
Senior Interaction Designer