Discussion Archive: May 2009

11 May 2009 - 11:34am
7 years ago
6 replies
Stephanie Hom

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:




Does anyone have examples of effective customer/technical support

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.


11 May 2009 - 11:06am
7 years ago
19 replies

Pagination best practices

Can anyone recommend resources (or offer advice) addressing how best to
paginate data on the web? Specifically looking for info on when to paginate
and how many items to show per page.

There may have been a time when retrieving more than 10 items from your
database at a time was too much of a load, but there's no technical reason
why we can't show the user 100+ items per page.

Is it easier for the user to click "next" 10 times, rather than scroll down
a long list?

Thanks in advance,

11 May 2009 - 8:04am
7 years ago
1 reply
Lillian Medby

No UX Challenge 2009 at Svalbard

Dear Friends,

We are sad to announce that there will be no UX Challenge at Svalbard
in October 2009.

It seems like the financial crisis has hit our target group harder
than we hoped for. Indeed we have received a lot of feedback on the
project, where people tell us that they love the idea, but they have
a hard time finding the necessary resources to attend.

At Svalbard we need 200 participants in order to break even, and we
don't seem to be able to recruit that many this year.

However, we will not let this idea die.

11 May 2009 - 7:35am
7 years ago
1 reply
Yohan Creemers

IxDA Nederland: Call for conference team members

This autumn the third edition of the Design By Fire conference will take place in Utrecht, the Netherlands. This one day event strives to be the incubator for the newest ideas on interaction design.

After two successful editions in 2007 and 2008, we are now starting the preparations for the 2009 edition.

As always this conference will be organized by volunteers.

11 May 2009 - 12:07am
7 years ago
1 reply

[EVENT] IxDA NYC - RSVP deadline for Cindy Chastain's talk is Monday midnight ET

If you haven't signed up already, today is your last chance to get on the
guest list for Cindy Chastain's wildly popular talk...which is looking to be
a standing-room only event!

Registration closes tonight, Monday, May 11 at midnight (Eastern Time) so we
can provide the list to Digitas, our wonderful host.

Details and RSVP http://tinyurl.com/ixdanyc-may09

All interested parties are welcome however your name must be on the list.
Photo ID will be required at the front desk.

Yes! We will be streaming live -- details to come.

10 May 2009 - 5:58pm
7 years ago
5 replies

Voice interfaces aren\'t Visual interfaces WAS Any data on users making use of Help?


My experiences with voice-based interfaces has always been pretty
caustic. Often you have a voice command-line, where in the user can
speak commands that the computer understands (let's ignore
imperfections in recognition for now) and the computer performs this

"Play Metallica" "Skip" "Play Genre Jazz" and so on.

Every kind of voice controlled system I've dealt with has boiled
down to some kind of flat list of context-sensitive keywords.

9 May 2009 - 12:01pm
Dave Malouf

Streaming Link for redUX09 in DC

---------- Forwarded message ----------
From: Chris Pallé <chris.palle at gmail.com>
Date: Fri, May 8, 2009 at 4:56 PM
Subject: Streaming Link for redUX09 in DC
To: Chris Pallé <chris.palle at gmail.com>

Hey All-
Okay, so the link is live and ready.

9 May 2009 - 11:24am
Tonia M Bartz

[Event] IxDA Phoenix - Tuesday, May 12, 2009 - 6pm - Gangplank (Chandler, AZ)

IxDA Phoenix will hold it's second meet up this Tuesday, May 12th
from 6pm – 9pm. Gangplank (http://www.gangplankhq.com) in Chandler
has once again opened their space up to us for this event. Gangplank
is a collaborative workspace so laptops, cameras, and other gadgets
are encouraged.

If you're planning on stopping by, be ready to get your hands dirty.
IxDA Phoenix is focused on not only bringing the community in Phoenix
together, but also bringing the community together for a purpose.

9 May 2009 - 9:18am
7 years ago
10 replies
Juan Lanus

Label location

Is there any evidence, or illuminating experience, about the benefits of
locating form labels to the left of the input fields or above them using a
smaller font?The forms are very long, say, 100 fields and more.
Will be paginated, sort of a wizard, with next/prev buttons.
The audience is rather illiterate, ages ranging from 18 all the way through
the sixties and seventies.
These are forms for applying for gov subsidies and the like, the fields
contain mostly parsonal data of the family members and the like.

I would like to be able to tell myself which layout is more usable: two
columns or one

8 May 2009 - 9:19pm

Reminder: IAS09/IxD09 RedUX in DC this Saturday 5/9 (or watch online)

Tomorrow, Saturday May 9, lots of people from a bunch of places in the
US East Coast (DC, New York, Philadelphia, Richmond, Boston, etc) are
meeting in DC for an epic combined IA Summit 09 & Interactions 09 RedUX
(oh yes, they did it, Red-U-X).


And if you can't join in person, you'll be able to watch a live video
stream thanks to the awesome folks from The UX Workshop (@theuxworkshop)
by visiting the link here: