Discussion Archive: August 2009

10 Aug 2009 - 8:26pm
Maria Cordell

IxDA Atlanta -- Wed August 12 -- Social/Salon

7 p.m., Wednesday, August 12, at Varasano's in Buckhead.

Details and RSVP at http://ixdaatlanta.ning.com/events/ixda-atlanta-social-salon

See you there!

Maria Cordell

10 Aug 2009 - 7:54pm
Jarod Tang
Michelle Dunlea

Long Term Stable Contract for a SENIOR INTERACTION DESIGNER, Glendale, Arizona

Hello IxDA,

I am currently working on behalf of an excellent client on a long
term Senior Interaction Designer contract. If this sounds interesting
to you or you know someone that fits the bill, please get in touch!


The successful candidate will sit in Glendale Arizona and travel to
San Francisco will be required. This is the perfect opportunity to
work with a large, well known institution. We are looking for
candidates with heavy transactional experience (e.g. in banking,
insurance, travel, etc). Experience working on an employee facing
application is a big plus.

10 Aug 2009 - 5:23pm
7 years ago
6 replies
Shima Kazerooni

How to Get Useful Feedback from Customer Support?


Our UX team would like to work more collaboratively with our customer support team in getting the top customers' issues.  We usually receive feedback such as "change this to ..."  or "move this to ...".  It's more suggestions and recommendations on what they want to see improved rather than the actual customers' issues. 

I am wondering about how you (as the UX team) communicate with your customer support team on getting the raw underlying customers' issues.  Do you train your customer support team on what they need to look for to provide

10 Aug 2009 - 4:18pm
Joanne Weaver
10 Aug 2009 - 3:44pm
7 years ago
4 replies
Svetlin Denkov

Consistent Usage of Log In/Log Out versus Login/Logout

Greetings to all!

I have noticed that many sites utilize inconsistent label terminology
for links allowing a user to enter/exit an online account (be it an
e-commerce site, e-mail system, etc.).

I would expect that since these labels describe an action initiated
by the user (rather than a state), verbs and not nouns must be used:
Log In/Log Out, not Login/Logout.

However, often I see the following combination: Login (noun used to
enter) and Log Out (verb used to exit).

In your opinion, what do you think is the best label combination and

10 Aug 2009 - 1:25pm

[Job] Sr. IA/UX Designer, Teehan+Lax – Toronto, Full Time

Teehan+Lax is currently reviewing portfolios of qualified Senior UI
Designers who will research, architect, and design interactive
experiences for web, software and device-based interfaces. We are
looking for someone who is passionate about creating experiences that
delight end-users and drive business goals: someone who shares our
belief that designing great user experiences is as much about evoking
an emotional response as it is about providing users with a means to
an end.

10 Aug 2009 - 11:54am
Liz Geddes

[JOB] Sr. BA with UX/UI Background - NYC - 12+ months

Hey All,

Please review the specs below. If you are interested please send me your resume and give me a call at 212-257-6123 if you are interested. It is located in downtown Manhattan. Thanks so much!

-- Liz

Sr. BA with UX/UI -

Objective: This individual will be part of the Enterprise Solutions team in the Ratings Business Solutions group and will provide Business Analysis and UI Design for all Enterprise products and any initiatives that affect those products.

10 Aug 2009 - 11:18am
7 years ago
17 replies
William Hudson

Greyed background for popups

Can anyone tell me where the convention of greying the background page
when showing a popup window came from? It seems to have become something
of a de facto standard - is it published as an actual standard or
guideline somewhere?