Seeing what people do and hearing what they say is the heart of usability
research. But what's the brain doing? Nielsen Norman Group used eye-tracking
technology to watch hundreds of people's eyes as they used the Web, doing a
plethora of different tasks and using different websites. Seeing exactly
what the user is looking at and not looking at is like getting to sneak
into his brain for a little while.
The other day all our copies of Morae were busy and I needed a way to
let colleagues observe the use of a website in the room next door.
Basic requirements were:
1. a computer that the user would browse from (PC or Mac, it didn't matter)
2. some way to show what was on the user's screen on another computer
3. video of the user (one or more)
4. audio of what the user was doing
Several people were asking about resources/case studies/help
to do agile user-centred design. The Journal of Usability
Studies has just published an article I wrote that describes
in detail the adaptations to usability investigations (such
as rapid formative usability testing and contextual inquiry)
that the Autodesk (was Alias) UX team made in order to
My company's working on a new Mac product that we will be doing usability
testing on. We use Morae for our Windows products and like the features it
We're looking to find something comparable for testing Mac software. We are
doing testing on-site, so remote testing software is not necessary.
However, we would like reliable screen capture. Remote observer capability
and real-time marking/flagging would also be nice to haves. For those who
have experience with testing Mac software, would you be able to share your
experiences and process?
Have any of you ever succeeded in getting a software release dedicated solely to usability fixes? I guess I'm primarily addressing in-house specialists... presumably consultants are often engaged to address solely usability.