I've been given the chance to set up a UX department from scratch at an existing digital agency.
The agency has about 70 really good people (designers, coders, the works) many of whom are interested in UX design. And at the moment we do a bit of usability testing and the odd bit of research. But my mission is to really put the user at the center of everything we do.
Obviously I've got a lot of ideas for how I want to approach it, but basically I'm looking for advice from anyone who's done this before.
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