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Communication & Content in Web Software: Bringing Customers from Like to Love

26 Mar 2012

—

45min.

I’m an experienced interaction designer, with a passion for designing delightful web software. While working with Contrast, I designed web applications for many start-ups and have seen all possible outcomes from profitable businesses to crash and burns.

I write regularly about the challenges of being a UX designer in a start-up world, and my posts can be found on the Intercom blog, which succeeded the Contrast blog. I speak regularly at start-up an design events, about topics ranging from customer acquisition through to info-graphic design.

Prior to working as a consultant I spent 3 years lecturing software engineering and publishing papers in the area of computer science education.

dublin, interaction12, ixd12, IxDA, IxDConf
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Interaction 12

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dublin, interaction12, ixd12, IxDA, IxDConf
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  • Real Users Don’t Do Tasks: Rethinking user research for the social Web

    16 Mar 2012
    —
    45
    min.
  • Interacting With Sound

    22 Mar 2012
    —
    10
    min.
  • Interaction Designers as Agents of Change

    17 Apr 2012
    —
    45
    min.
  • How to Lie with Design Thinking

    20 Mar 2012
    —
    10
    min.
  • People ARE Software: The Story of Project: Interaction

    27 Mar 2012
    —
    45
    min.
  • I Hate Process. I Love Process: Why designers are divided about process and what to do about it

    16 Mar 2012
    —
    45
    min.
  • Real Users Don’t Do Tasks: Rethinking user research for the social Web

    16 Mar 2012
    —
    45
    min.
Explore All Videos

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