During the session, I will talk about how at DBS Bank we don’t just design best-in-class customer experiences but also best-in-class employee experiences. I will take the audience through steps that companies should take in order to think end-to-end/ total experiences and why employee experiences are critical to identifying gaps in customer and employee interactions.
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Anu Jain
Anu Jain is a VP – Design Manager at DBS Bank Singapore, she has 13+ years of experience in UX design and is currently leading a design team to build world-class employee experiences for DBS Bank.
