SD Service Jam 2025

Each year design thinking enthusiasts in 100+ cities worldwide participate in a weekend of using service design tools to solve community problems as part of the Global Service Jam. On February 21-23, 2025, San Diego will host its second Service Jam!

“Jammers” are designers, artists, business people, parents, community members, students, humans and citizens. They meet with one goal in mind: to create, prototype, and publish a new service in less than 48 hours.

The Jam will include practitioner “flash talks” from notable design thinkers and others along with tactical coaching and mentorship from practitioners of design while you “Jam” throughout the weekend!

What you get for your ticket:

• 48 hrs of semi-structured learning (& more importantly, doing) service design
• Networking with other local design enthusiasts of all levels & backgrounds
• Meals during the Jam (breakfast x2, dinner x2, lunch x1)
• Swag from our partners & sponsors

A weekend of service design doing with experts, newbies, and community members inspired to design for good.

San Diego Service Jam is a weekend-long service design workshop to develop new services, using design thinking tools like brainstorming, user research, and rapid prototyping & testing.

After revealing the Jam’s global secret theme on Friday night, we’ll break into teams and start working. The challenge is to identify and understand a real-world need, ideate and prototype concepts, and deliver a solution by Sunday afternoon.

Both newbies and experts are welcome. You’ll walk away with new tools for your service design toolkit, share a few scrumptious meals with new friends, and create solid service prototype with a team of fellow designers.

Schedule:

FRIDAY, FEBRUARY 21, 2025

5:00 PM Arrival and Check-in
5:30 PM Jam Kickoff
– Tour of space
– Flash Talk (Presentation): What is Service Design?
– Group Activity
7:00 PM Dinner (provided by SD Service Jam)
8:00 PM Announcement of Secret Global Theme!
8:15 PM Problem Ideation and Team Formation
9:00 PM Team, Community Building, Problem Statement Definition
9:45 PM Announcements and Wrap-up
10:00 PM End of Day 1

SATURDAY, FEBRUARY 22, 2025

9:30 AM Arrival and Breakfast (provided by SD Service Jam)
10:00 AM Flash Talk: Research & Sensemaking
10:30 AM Teams Prepare and Conduct Research
12:00 PM Lunch (on your own “in the field”)
2:30 PM Teams Begin Sensemaking
4:30 PM Sensemaking Shareout
5:00 PM Flash Talk: Ideation & Prototyping
5:30 PM Teams Ideate, Iterate
6:30 PM Dinner (provided by SD Service Jam)
7:30 PM Back to Teamwork
8:30 PM Teams Experiment, Prototype
10:00 PM End Day 2

SUNDAY, FEBRUARY 23, 2025

10:00 AM Breakfast (provided by SD Service Jam)
10:15 AM Flash Talk: Prototyping & Testing
10:30 AM Team Co-creation, Iteration, Prototyping
12:30 PM Lunch (provided by SD Service Jam)
2:00 PM Team Completes Final Prototype
2:30 PM Teams “Show and Don’t Tell”
4:30 PM Closing Reception
5:00 PM End Day 3