Sarah A. Kennelly
Service Design and Customer Insights manager at Department of Justice
IxDD 2021: Europe
“Our mission in the Irish Department of Justice is to work together for a safe, fair and inclusive Ireland, and we have recognised our need to innovate and transform in order to deliver this over the next few years. But how do you do this effectively in a Department that covers everything from prison policy to community safety to granting people citizenship?
By taking a design approach! Hear about how we have been working to put the public and customers at the centre of our future service delivery, and the surprising things they all have in common.”
