This talk presents a practical case study of how human-centered design approaches can help bridge the gap between what AI can do and what is valuable. Using human-centered design methodologies for AI-powered triage technology in an Emergency Room context, we designed for nurses’ skill enhancement, faster and better triage, and a better patient experience.
The talk will tell the story about “AI as a design material” and how we discovered how to design for skill augmentation rather than automation, how Design Sprint and qualitative research uncovered insights on how AI-powered cameras for triaging should be designed, used, and implemented.
The talk is concluded with five general challenges (and opportunities) that designers face when adopting AI as a design material.
The case I will talk about is here: https://uxdesign.cc/how-to-design-ai-powered-services-lessons-from-the-emergency-room-e5a7468674a
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Pontus Wärnestål
Pontus Wärnestål is an award-winning Service Designer and Human-Computer Interaction researcher, with 20 years of work experience in User Experience, Service Design, and Human-Centered AI. He has authored 40+ peer-reviewed scientific papers and the book Designing AI-Powered Services (available in Swedish and English).
Wärnestål shares his time between Halmstad University and design agency inUse and is passionate about teaching and an experienced public speaker. Service and UX design work include human-AI collaboration in healthcare where value, impact, and ethics are crucial.
