ServiceNow is dedicated to creating the world’s best enterprise platform. Used by 80% of Fortune 500 companies and with over 70M platform users, our platform enables every business to digitize their workflows across the enterprise. But when the time comes to re-design a successful platform experience, how do you overcome the challenges of technical debt, dated designs, and learned behaviors to create something that creates new possibilities and attracts new customers – while still keeping existing users happy and productive?
In this talk, I’ll cover the critical parts of ServiceNow’s journey as we created our new platform UI – The Next Experience. Crafting a powerful vision and pitching it to stakeholders in ways that resonate and get results. Building the right team and culture to take on a high stakes, highly complex project in a remote world. Making the right product and experience trade-offs to ensure success. And most importantly, leading with the unshakable belief that your customer always deserves the very best you can deliver.
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Troy Azmoon
Design SVP
Design VP and founder of ServiceNow’s design organization. Led creation and vision for ServiceNow’s brand-new Platform UI, The Next Experience. Previously, product leader for ServiceNow’s Visual Task Boards, ServiceNow Connect, and Mobile products. Prior product leader, web developer and test engineer at companies from start-up to fortune 500. Enjoys surfing, motorcycles, archery, literature, piano, guitar, and building.
