This year we set a difficult challenge: how can we use a human-centric approach to measure the quality of government interaction design across the world? In this short talk we reflect upon why interaction design is crucial in the public sector, discuss our findings, and consider how our work has the potential to chart the history of interaction design and hold governments accountable to best practices.
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Jasmine Kendall
Senior Consultant, Oxford Insights
Oxford Insights is a consultancy based in the UK with a mission of helping governments and nonprofits use technology for public good.
Jasmine feels very strongly that the design of public services is vital to the overall quality of government. When we interact with governments in our daily lives, we’re likely to be doing so through a public service, so she believes that making public services easy to use can
drastically improve our relationships with the state.
She has recently had the opportunity to lead on creating a new international Index for Human Centred Public Service Design, which ranks countries in terms of how well their public services work for residents.
Kate Iida
Researcher, Oxford Insights
Kate is a consultant and user researcher at Oxford Insights, a consultancy based in the UK with a mission of helping governments and nonprofits use technology for the public good. Alongside colleagues, she is currently building a framework to assess 30 countries and the extent to which they use human-centered design practices in their public services, using indicators drawn from desk research, surveys of public perception, and secondary sources. As part of this research, she led interviewing of multiple international experts in public service design.
Previously, Kate worked with the Colombian government to design a data-sharing pilot in the country’s agricultural sector. Prior to joining the public consultancy world, she worked as a journalist and enjoys applying the communication skills gained during this period to her current work.
